UX Researcher
BoxCast
Posted 1 year ago
The best thing about live events is being part of something bigger than yourself: a community. At BoxCast, we help organizations connect with their community through our growing live streaming video platform. A UX Researcher will utilize a variety of user research and information gathering techniques, along with your strong creative, conceptual, and problem-solving skills to conduct research that evaluates and influences our experiences for desktop, mobile, and physical devices. This position requires someone who is collaborative, confident, self-aware, flexible, analytical, and a problem-solver that advocates for the customer.
What You’ll Do
- Plan, coordinate, and execute customer experience research studies using techniques such as in-person and remote usability testing, user interviews, listening sessions, product/concept evaluation, and customer feedback surveys
- Analyze and synthesize information gathered during studies and ad-hoc analyses to make business and design recommendations for improving the customer experience
- Employ creative and innovative qualitative and quantitative research methods to understand the needs of consumers to generate insights useful in evaluating designs and fueling ideation
- Communicate results and recommendations clearly using compelling and impactful presentation techniques
- Partner with stakeholders to understand the questions and areas of inquiry they have related to our customers
- Take ownership of assigned projects while making decisions with direct input supervision
- Responsible for other tasks, as assigned
How You’ll Display Our Values
- Integrity: You’ll operate with integrity and empathy when interacting with, and considering the needs of, stakeholders and users
- Collaboration: Partnering with various teams across BoxCast – Product Management, Engineering, Quality Engineering, and Technical Support to name a few – will be critical to your success
- Judgment: You make wise decisions despite ambiguity and are able to think strategically while articulating research findings and recommendations
- Achievement: You have a tenacious thirst for excellence, which translates to regular insights and improvements to our experiences
- Innovation: You are an active part of an environment that fosters learning, creativity, and smart risk-taking
Must Haves
- At least 1-3 years of professional experience/ training in Human Factors research, Human-Computer Interaction, Psychology, or a related field
- A high level of comfort with user research techniques/ tools such as usability testing, generative research, interviewing, question/ survey writing, and in-person interviewing
- Demonstrated experience analyzing and synthesizing data from research studies, observed customer behavior, interviews, and/or survey responses
- A fundamental understanding of and ability to apply research to inform UX deliverables including, wireframes, user task flows, experience maps, and affinity diagrams
- Strong presentation skills, particularly when discussing data-heavy topics
- Extremely comfortable with the tools of the trade: UserTesting.com (or similar), SurveyMonkey (or similar), Excel, etc; must also be productive with G-Suite tools
Nice to Haves
- Knowledge of user interface design, information architecture, design patterns, and human factors, particularly for the web and mobile applications
- A background in testing consumer goods, computer hardware, or physical goods
- Experience working at a SaaS company or with rich web applications
Benefits
- Comprehensive medical, dental, and vision insurance options are available to you and your dependents starting your first day
- A 401(k) so you can work towards a more secure retirement
- A flexible Discretionary Time Off policy (in addition to 11 company holidays) so you can take time when you need it
- A hybrid work approach gives you the freedom to work remotely or at an office whenever you choose
BoxCast is a live streaming company based in Cleveland, Ohio, but we serve broadcasters and viewers in more than 200 countries. Our founders launched BoxCast back in 2013 with one purpose: to make people part of the experience.
Since then, we’ve helped thousands of people connect with their communities and reach those who can’t attend events in person. Our vision is to be the best live streaming company for organizations — always evolving and pursuing better ways to amaze our customers. We pride ourselves on our company values of integrity, collaboration, judgment, achievement, and innovation.
BoxCast is proud to be an Equal Employment Opportunity employer.
Sponsorship for work authorization for foreign national candidates is not available for this position.