Zeta is hiringSenior UX Writer

Full TimeUX Writing
Posted 1y ago
All about Zeta Suite : 
Zeta is the world’s first and only Omni Stack for banks and fintechs. We are rethinking payments from core to the edge, led by the vision to augment the purpose of money and banking with technology. A single, modern software stack comprising processing, loans, customizable mobile and web apps, a fraud engine, and rewards for retail banking.We are a new-age, high-growth startup (& a unicorn!) founded in 2015 by two visionary leaders, Bhavin Turakhia & Ramki Gaddipati, whose entrepreneurial legacy & excellence has put us on top of the global fintech ecosystem. Zeta counts amongst its customers over 10 banks and 25 fintechs across 8 countries - some of our notable clients include Sodexo - a leading issuer of employee benefits & rewards with over 30 million global users, and HDFC Bank - the 14th largest bank by market cap in the world. Learn more about our manifesto & beyond.

The Role

    • We seek a talented Senior UX Writer to join our team at Zeta in India. The ideal candidate should have 4 to 6 years of experience in UX writing and content design, with a proven track record of delivering high-quality content. The Senior UX Writer will be part of the Content Design team for a specific Organisational Unit (Plutus) within Zeta at Level 3. They will work closely with Zeta's UX/UI design, Product management, and Customer support team to create user-centric content and ensure a seamless user experience across all of Zeta's digital products. They will need to align with Zeta's business objectives and user needs. The candidate should demonstrate a passion for writing, an eye for detail, and a strong understanding of UX research methodologies. Any experience with Fintech products is a plus.

What would you do here?

    • Create high-quality, clear, concise content that aligns with the user's needs and Zeta's business objectives for digital products, from in-app interface copies and notifications to Help & Support.
    • Collaborate with the Plutus UX design team at Zeta to ensure content is well-integrated with the design and supports the user experience for digital products.
    • Conduct UX research to gain insights into user behaviour and needs and use this knowledge to inform content creation for Zeta's digital products.
    • Develop and maintain a content design system or style guide for Plutus that designers and project managers may use to ensure consistency across all its products.
    • Provide guidance and mentorship to junior UX writers (L1) within the team and at Zeta.
    • Continuously improve content based on feedback from users and stakeholders for Zeta's digital products.
    • Driving the UX content process and pipeline through learning and experiments.

What are we looking for?

    • Qualifications and Skills:
    • 5+ years of experience in UX writing and content design, preferably in the digital products industry
    • Strong portfolio that demonstrates excellent writing skills and ability to create user-centric content for digital products
    • Deep understanding of UX design principles and methodologies for digital products
    • Experience with UX research, including conducting user interviews, usability testing, and analyzing user feedback for digital products
    • Excellent communication skills and ability to collaborate with cross-functional teams at Zeta
    • Ability to work in a fast-paced environment and manage multiple projects simultaneously
    • Great attention to detail and ability to work independently with minimal supervision

    • Preferred Skills:
    • Formal qualification in English, Journalism, Communications, or a related field (although not a must)
    • Knowledge and experience in Content Design for digital products
    • Experience working with Agile methodologies for digital products
    • Knowledge of SEO best practices for digital products
    • Experience with localisation and internationalisation of digital products
    • Fluency in a second language, especially Hindi
    • Well-versed and up-to-date with pop-culture references and colloquial speech.
    • Interested and receptive to learning and applying prompt engineering to leverage AI technology
    • Experience with Fintech products is a plus.

Life At Zeta
At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals. 
#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself,  Zeta is the place to be!  Explore the life at zeta 
Zeta is an equal opportunity employer.  
At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.
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