Nubank is hiringSenior UX Researcher

Full TimeUX Research
Posted 1y ago
Our Design Team

As a team who drives product development from ideation to full rollout, the Design team ensures that our product experiences are valuable to our users. Designers at Nu must deal with complex problems and transform them into intuitive, accessible and easy-to-use experiences for millions of people.
At each stage, a Designer must anticipate our customers and business needs, advocate for our users and ensure that the final design surprises and delights them. Achieving this goal requires collaboration with teams of Designers, Business Analysts, Software Engineers, Product Managers and many others, working in projects that go from user interviews and prototypes to internal tools and brand assets.How We Work:
  • You act like you own the company where you work
  • You are enthusiastic about building partnership with other teams
  • You are willing to go the extra mile and getting involved in many areas
  • You challenge the status quo
  • You thrive in dynamic, fast-paced, results-oriented teams
  • You are hungry and enjoy being constantly challenged to learn and do more
  • You are hungry and enjoy being constantly challenged to learn and do more
As a UX Researcher, you’re expected to:
  • Lead Research projects from conception to delivery within collaborative environments, bringing our users’ perspective on every single situation.
  • Help develop Research culture with Product Managers and Design Teams, driving the organization to understand the customers' needs, challenges, and problems.
  • Generate insights that shape an exceptional customer experience and impact the product design based on research.
  • Work embedded in cross-functional teams to identify key research questions and goals, addressing them through a mixed methods approach.
  • Collaborate closely with product, design, engineering, customer insights, customer experience, and business analytics to drive customer-centered and evidence-based decisions on product and design strategy.
  • Effectively speak to what matters most for our community; advocating for user-centered design.
  • Push the boundaries of your team’s UXR and help Nu challenge the status quo.
We are looking for a UX Researcher, who has:
  • Proven Experience in UX Research (Qualitative and Quantitative methods);
  • Ability to proactively frame business questions and manage stakeholders expectations;
  • Ability to translate research results into business implications;
  • Experience in applying human centered research to digital products;
  • Ability to work well in a highly collaborative and cross-functional team;
  • Ability to influence processes, teammates and Stakeholders.
  • Adapt to shifting priorities and evolving stakeholders and team needs with openness and agility.
  • Proactively promote cross functional collaborations on agile environments
  • Ability to thrive in a fast-paced, dynamic startup environment;
  • Ability acting as an advocate for the user's needs.
  • Excellent Spanish and English: verbal and written communication skills



  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Our language learning program
  • Extended maternity and paternity leaves
  • Chance of earning equity at Nubank


Diversity and Inclusion at Nubank

We want to have a product for every Colombian , and we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of Nubankers recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu Colombia, everyone has the opportunity to speak up and participate, grow and share ideas.

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