Senior UX Researcher

Who are Tide:

We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.

Our offices are in London (UK) Sofia (Bulgaria) and Hyderabad (India), where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintech in the UK.

We’re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who can juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data. We’re also one of LinkedIn’s top 10 hottest UK companies to work for.

What we’re looking for:

We’re looking for a bright, talented UX Researcher who is passionate about customer experience and world-class research that delivers impactful insights.

You’ll be joining a new and growing Research team who operate in a partially embedded model; sitting alongside product areas but still prioritising the most impactful discovery projects across the business. 

Your focus will be to own end-to-end UX research projects at Tide, delivering high-quality studies that help grow the business by assuring the quality of our user experience.  Our cross-functional ways of working mean you’ll be collaborating across the whole company, interacting with product designers, other researchers, product managers, data scientists, and others to shape the way our members interact with their finances on a daily basis.

As a User Researcher you’ll be:

• Planning and running research activities as a hands-on practitioner
• Working with business stakeholders to scope and prioritise research requests in line with company planning 
• Consulting on a variety of user research methods across the business and within your product area
• Conducting moderated studies to get a detailed understanding of customer needs 
• Applying both qualitative and quantitative methods as appropriate as well as advising others on when to use each
• Analysing data from fieldwork and making recommendations
• Managing external agencies for participant recruitment purposes
• Working with teams to help identify user driven innovations and improvements
• Adhering to and advocating for top quality standards and best practices in user research
• Collaborating with a variety of stakeholders to synthesize business insights
• Supporting design leads and product teams as a trusted advisor on all aspects of research
• Democratising research practices and self-service approaches to empower Tideans  to conduct their own research
• Keeping abreast of research trends and developments
• Presenting project findings to the wider business

What makes you a great fit:

• Practical experience in a range of human-centred design research methods and in-depth knowledge of user research, ideally in a product environment
• Open to those with strong market research experience provided the environments/methods are directly transferable 
• Deep understanding of behavioural analysis, and are experienced in mindset research. You might have a Sociology/Psychology/Anthropology/HCI degree or background but it is not necessary. 
• Strong experimental, study and research question design skills
• Creative approach to shaping studies methodologies and innovating new ones
• You are hands-on with moderation, data collection and fieldwork competencies in a variety of contexts
• Expertise in facilitating collaboration and input with non-expert stakeholders
• Aptitude for crafting presentations and reports with high quality of writing and data visualisation
• You are competent in producing effective research plans from non-expert’s briefs
• Highly collaborative approach to working with internal and external teams
• Thirst for self-improvement
• Experience working with fast-paced digital product teams, preferably in a start-up or scale-up, and comfortable in a fairly unstructured environment
• Effective project planning and resource management, including the ability to balance conflicting priorities and meaningfully align to company objectives
• Experience working on a consumer-facing applications
• Even better if:
• Experience in retail banking or other retail financial services
• Confident running Jobs-To-Be-Done research and guiding others in product with this approach to product innovation  

What you’ll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Share options

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

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