Baubap is hiringSenior UX Writer

About Baubap

We are a fast-growing, Mexican fintech startup with the mission to become the bridge to people’s financial freedom through technology.

We are providing microloans to people in financial need through a fast and efficient process, always treating them with the respect and dignity they deserve.

Our long-term vision is to be the most inclusive digital bank in LATAM with more than 2.5 million clients.

About your role

Articulate our product's functionality with clarity, simplicity, and a human touch, enabling users to navigate and use the product effortlessly. With user-centered storytelling, promote seamless interactions, increased product understanding, and user satisfaction. Contribute to a coherent and compelling brand voice, and collaborate with cross-functional teams to integrate user-focused writing into all aspects of product design and development.

Outcomes

1. Clarity in Communication: Create clear, concise, and effective product copy that improves user understanding and reduces potential confusion or misinterpretation.
2. Consistent Brand Voice: Establish and maintain a consistent brand voice throughout the product, aligning with the company's brand guidelines and reflecting its values.
3. User Engagement: Craft compelling messages and calls to action that drives user engagement, leading to higher conversion rates and overall product usage.
4. Collaborative Product Development: Work closely with UX designers, product managers, and developers to integrate text into product design, ensuring the coherence of visual and written communication.
5. User-Centered Documentation: Create and maintain user-facing documentation (like help articles, guides, and FAQs) that enhances user comprehension and support, leading to improved user satisfaction and reduced customer support demands.

Day-to-day

• Lead every stage of the content cycle, from ideation and planning to execution and analysis
• Establish Baubap product voice and UX writing guidelines.
• Communicate with various stakeholders across the business, managing their expectations and accommodating their feedback
• Write clear and concise product copy for new and existing features.
• Define the workflow of UX writing with designers and product managers.
• Provide feedback on user research and incorporate new insights.
• Measure the impact of UX writing through AB tests and data-driven approaches.
• Set reusable copy patterns to accompany our design system.
• Advocate for evidence-driven language solutions.
• Test, evaluate, and improve content through data and research methods.

Requirements

• 3-5 years’ professional UX writing and editing experience for the web and mobile, as well as comms, landing pages, articles, and product descriptions in a similar role (e.g. UX writer / content designer, content strategist, information architect, or similar).
• Portfolio demonstrating adherence to and improvement of a style guide.
• Experience working with the product team, partnering with designers and managers on feature development.
• Strong project management skills with ownership and accountability.
• Commitment to accessibility and inclusion principles in content.
• Excellent writing and editing skills, with the ability to effectively communicate complex ideas in clear and concise language.
• Ability to work effectively in a collaborative, multidisciplinary environment, managing multiple projects and priorities.
• Familiarity with design and collaboration tools such as including Figma.

Nice to have:

• Experience working with startups

Your skills

• Product mindset. You are able to identify valuable insights from the customer interactions your team is having and transform them into actionable, product-driven solutions.
• Highly empathetic. You care deeply about the users and strive for providing them the best, memorable and humane experience possible.
• High standards. You expect your personal performance and your team’s performance to be nothing short of excellent.
• Leadership skills. You can easily identify areas for improvement in the people you are guiding, can direct them on the right path to improve their skills and build highly performing teams.
• Ownership. You are able to work without constant direction. You are the 'owner' of our own work and have the autonomy and freedom to execute it.
• Proactivity. You act without being told what to do and bring new ideas to the team. You thrive working working in a lean and agile environment with hands on approach.
• Curiosity and creativity. You’re innovative, extremely creative and constantly looking for ways to tweak and optimise the way we do things.
• Communication. You are an excellent communicator and engage with other team members to share ideas and discuss topics. You are able to give constructive feedback and lead productive discussions.

• Being part of a multinational, highly driven team of professionals.
• Flexible and remote working environment.
• High level of ownership and independence.
• 20 vacation days / year + 75% holiday bonus.
• 1 month (proportional) of Christmas bonus.
• "Vales de despensa" - 3,112 MXN / month.
• Health & Life insurance.
• Home office set-up budget.
• Unlimited budget for Kindle books.
• Competitive salary.