Kustomer is hiringProduct Designer

Full TimeProduct Design
Posted 1y ago

About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience.  Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Glossier and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $174M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.  In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. 

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

About the Role

Kustomer helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. The mission of the team is to build the best business messaging product in the market that enables organizations to quickly and efficiently resolve customer inquiries.

As a Product Designer at Kustomer, you’ll be designing software used by millions of customers every month around the world. If you’ve ever asked “where is my order” and wished the customer service agent already knew who you were then you know what we’re solving for. 

Kustomer reinvented the customer service space with our omni-channel conversation timeline, easy to use APIs and seamless implementation. We’re doubling-down on our work to date and looking to revolutionize the customer service space arena once again using AI, one-click solutions and data connectivity all powered by a state of the art CRM. 


  • Partnering closely with the Head of Design and broader product / design team to elevate the design of our core product 

  • Working with product and engineering teams to take an idea from napkin sketch to fully deployed production code 

  • Partnering with our mighty UXR team to advocate for the customer and their needs while putting together plans to power a new generation of customer service

  • Contributing to our design system to ensuring consistency across our product

  • Collaborating with and coordinating efforts across all functions and teams, including Engineering, Sales, Design, QA, Client Services, and Product Marketing

  • Turning customer problems into elegant solutions 

Your qualities: 

  • You realize that communication is as important as the pixels

  • You love understanding the problem as much as solving for it

  • Your bar for “good” design is high. Your understanding of “good enough” is rational

  • You make those around you better

  • You ask the right questions at the right time

  • You’re very strong in 2 of the following 3: UX, UI, or Motion


Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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