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Cover Genius is a Series D insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Hopper, Skyscanner, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.
Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are
Bold, Authentic, Purposeful and Inspired
Our People are not
Perfect, Traditional, Complacent or Cautious
About the role
Reporting to the UX Design Lead for Partner services, you will be collaborating closely with our growth product team including other UX designers, UX writers and Growth Product Managers, account managers and partnership leads within the Partner Services team.
You will contribute your UX skills, user-centered practices and outstanding interface design to deliver groundbreaking solutions that are genuine world firsts and that disrupt one of the world’s oldest industries by putting the customer first. We have a company value to “create magic” and there is no one who brings more delight to customers and partners than the UX Design team.
What your working week will involve:
- Lead user-centered design processes, including partner research, competitive analysis, personas, scenarios, and journey mapping to create seamless experiences for partners.
- Collaborate with cross-functional teams, such as Partner Services Directors, Account Managers, Product Managers, and other stakeholders, to identify partner needs and uncover design opportunities for growth and improvement.
- Develop and present high-quality UX deliverables, like wireframes, prototypes, and user flow diagrams, effectively communicating design concepts and solutions tailored to partner services.
- Apply design thinking principles and methodologies to craft intuitive and engaging user experiences that cater to the unique needs and goals of partners on web, mobile, and other platforms.
- Conduct usability testing with partners, iterating on designs based on their feedback and data-driven insights to ensure optimal user experiences.
- Utilize growth hacking techniques in the UX design process to optimize partner experiences, focusing on boosting partner engagement, satisfaction, and conversion rates, while identifying opportunities for upselling and cross-selling protection services.
- Contribute to the development and maintenance of design systems, focusing on components and patterns specific to partner services and ensuring consistency across products and platforms.
- Facilitate workshops and design sprints with partners and internal stakeholders to uncover insights, generate ideas, and validate design solutions.
- Monitor partner satisfaction metrics, identify areas for improvement, and develop design strategies to enhance the overall partner experience and achieve business objectives.
- Bachelors or higher degree is required
What the ideal profile looks like:
- Experience: Minimum of 5 years in a design role
- Design thinking and problem-solving: Ability to apply design thinking principles and methodologies to identify user needs, develop innovative solutions, and resolve complex design challenges.
- Cross-functional collaboration: Experience working with product managers, engineers, and other stakeholders to create cohesive and user-centric products.
- User research and testing: Proficiency in conducting user research, interviews, and usability testing to inform design decisions and iterate on designs based on user feedback.
- Design systems and consistency: Experience developing and maintaining design systems, ensuring consistency in visual language, interaction patterns, and branding across products and platforms.
- Data-driven design: Ability to analyze user data and metrics to inform design decisions and optimize user experiences for engagement, retention, and conversion.
- Communication and presentation skills: Effective verbal and written communication skills to articulate design concepts and solutions to team members and stakeholders.
- Strong UX/UI design skills: Demonstrated proficiency in user experience (UX) and user interface (UI) design, including wireframing, prototyping, and visual design.
- E-commerce expertise: Prior experience working in the e-commerce space, with a focus on designing solutions that drive growth and optimize task conversion. Demonstrable understanding of e-commerce best practices, conversion funnels, and strategies for improving user engagement, retention, and revenue generation.
Why Cover Genius?
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
• Flexible Work Environment - we are outcome focussed and understand that for our people to perform at their best flexibility is critical. Soon after the declaration of the COVID-19 global pandemic the entire CG team was granted an extra 15 days of Wellness Leave to take throughout 2020.
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures speak a thousand words!
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!
* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.