Jabra Hearing is hiringSenior UX Copywriter
Hi, we’re Jabra Hearing.
We’re on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in the direct-to-consumer hearing care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.
About us.
We’re a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. We’re led by a diverse crew of enormously talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.
About the role.
Jabra Hearing is looking for a Senior UX Copywriter to innovate the experience of treating hearing loss. You will be a cross-functional member of the agile Growth Product Team (responsible for all customer acquisition and revenue-generating initiatives), and report to the Director of Product Marketing. The Product Marketing Team serves as the voice of our product to the customer, linking product features and benefits to their needs.
In this role, you’ll work cross-functionally to educate and empower customers to hear their best. You’ll partner closely with members of Product Marketing, Product, Design, Engineering, and customer-facing teams (Sales, Customer Service, Audiology) to support the pre-purchase experience by helping people understand their hearing loss and identify the right solution for them. You’ll brainstorm and invent new ways to engage and persuade people to solve their hearing loss issues using storytelling and behavioral psychology.
Key goals for this role include: building a world-class consumer facing user experience, driving increased conversion rates on key product website pages via a/b tests, and driving higher product and feature adoption rates. This is a fantastic opportunity for a strategic, collaborative UX copywriter to make a meaningful difference in people’s lives!
What you’ll do.
- Write UX copy across our website (including CTA buttons, tooltips, navigation labels, interface language, accessibility content, etc.)
- Write product copy on key web pages (e.g. taglines, descriptions, features, benefits, FAQs) for new product/feature launches
- Develop concise content and experiences that are clear, persuasive and on-brand
- Lean into your content strategy skills to guide when and how information is conveyed
- Collaborate with Product Marketing Managers on Product Positioning & Messaging Briefs
- Collaborate with Sales, Customer Service, Audiology Managers on scripting/training collateral
- Develop and maintain a copy library of approved terminology and language, and drive governance of terminology
- Develop new methods for storytelling and product functionalities – bring a creative and unique voice to our website!
- Conduct solution research (messaging testing) to optimize copy, ensuring it resonates with target audience
- Regularly audit website content and recommend updates
- Act as a subject matter expert, present and rationalize your work to stakeholders, including Legal and Senior Leaders
What you’ll bring.
- 4+ years of experience in UX Copywriting for both web and mobile (examples - product writing, content design, content strategy)
- 2+ years of experience working with agile product teams
- B2C / DTC experience
- Ability to balance multiple projects simultaneously and prioritize your workload
- The ability to be flexible and change to meet evolving requirements
- Excellent collaboration skills: a team player with strong relationship building skills and the ability to gain buy-in and support from cross-functional partners
- Empathy for users and strong research skills
- A systems-thinker who loves to build simple and elegant experiences for complex problems
- A growth mindset. Open and receptive to feedback and can adapt quickly in a fast-paced environment
- Comfort asking questions and tracking down answers
- Impeccable grammar and attention to detail
- Bachelor’s degree preferred
A sneak peek at our benefits.
- You’re worth it. Our compensation is competitive ($100,000 to $130,000 plus eligibility for an annual performance bonus), and our 401k plan includes matching up to 4%.
- Take care of yourself and your loved ones. We offer excellent medical, vision, and dental insurance and contribute generously to it. Adding a new member to your family? We also provide 12-weeks paid parental leave.
- Fill that well! Whether you check out America’s natural treasures or just veg out on your couch, enjoy your paid time off. We encourage time off.
- Nomnom on us. Jabra Hearing offers a weekly lunch stipend. (Pro tip: Groceries count.)
GN Consumer Hearing Corporation (d.b.a. Jabra Hearing) is an equal opportunity employer and participates in E-Verify. If you receive an offer of employment from Jabra Hearing, you will need to go through the E-Verify process of digital verification of your employment authorization documents as provided on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Jabra Hearing.
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