Hinge Health is hiringSenior UX Researcher
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Hinge Health is creating a new health care system, built around you. Accessible to 25 million members across 1,250 customers, Hinge Health is the #1 digital clinic for joint and muscle pain, delivering superior member outcomes and proven claims reductions. We pair the industry’s most advanced motion technology and wearable pain relief with a complete clinical care team of physical therapists, physicians, and board-certified health coaches to help people move beyond pain and reduce surgeries and opioid use. Hinge Health’s HingeConnect integrates with 1 million+ in-person providers to enable earlier interventions for avoidable MSK surgeries. Four in five health plans and employers with a digital MSK solution trust Hinge Health, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, State of New Jersey, US Foods, and Verizon. Learn more at http://www.hingehealth.com
Here at Hinge Health, we welcome all applicants and know a diverse team makes us better and stronger. We look for individuals who embody our leadership principles and we value varied experiences and skill sets. Beyond specific work experience, we also look for unique capabilities and skill sets that are key indicators an applicant will thrive in our fast-paced, frequently evolving environment. If this sounds like the kind of place you’d like to be part of, please apply - we would love to hear from you!
What does Hybrid mean at Hinge Health?
We believe that remote work and in-person work have their own advantages and disadvantages, and want to be able to leverage the best of both worlds. Some roles which require a greater degree of day-to-day collaboration will benefit from more in-person opportunities. That’s why we are encouraging employees near hubs to have in-person engagement and why we plan to localize our hiring strategy for certain teams to grow within designated hubs. For this position we require the individual to reside in one of the following areas: Austin, Portland, San Francisco or Seattle.
About the Role
The Design & UX Group is highly multidisciplinary made up of designers from all backgrounds (product, industrial, visual, motion, etc), researchers, content strategists, program managers, and more.
As a Senior User Experience Researcher, you will be responsible for leading the design, execution, analysis, and reporting of mixed-methods UX research studies. You will collaborate with cross-functional teammates and external partners in shaping the delivery of products that impact student outcomes. You will spend time deeply understanding our members and conveying empathy, insights and strategic recommendations back to the organization.
#LI-ME1
WHAT YOU’LL ACCOMPLISH
- Identify high-value research areas; propose and plan research initiatives for generative and evaluative purposes
- Support creating best practices for research within the organization including templates, research cadence, etc
- Uplevel our thinking and our understanding; generate key insights and bring more user input to guide R&D teams in product planning, design, and development
- Education
- Consult, advise, and educate; bring more user research benefits across the company and amplify knowledge across multiple teams
- Extend your reach by working with colleagues in other disciplines to plan, conduct, and draw insights from research activities
WHAT WE'RE LOOKING FOR
- 7+ years’ experience in user research
- Command of broad set of qualitative, mixed methods and user centered research methodologies to support the concept generation, design, and development of web and mobile applications; experience with hardware a strong plus
- Including, but not limited to user testing, competitive analysis, diary studies, etc.
- Strong background in end to end research from creating a research plan, to recruiting, moderating, analysis and report out
- Experience in both quantitative and qualitative research
- Solid understanding of quantitative research, behavioral analysis and statistical concepts; comfortable deriving insights from data and observations
- Proven ability to strategize, lead and implement qualitative research
- Leadership in best practices in user research and a passion for learning, growing and trying new approaches
BONUS POINTS
- Testing with multilingual populations (and speaking a second language)
- Experience in health, medical, fitness, and/or wellness spaces
- Experience in writing/analyzing surveys, kano testing etc.
- Experience in conducting research to inform brand or marketing
WHAT YOU'LL LOVE ABOUT US
- Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development budget, use the mental health to support therapy costs, and lifestyle stipends to cover your favorite wellness services, and work-from-home equipment.
- Flexible vacation and paid time off: Employees have flexibility to choose when, how, and why they take time off to rest and recharge. Exempt employees can take advantage of our flexible pto program. Nonexempt employees can utilize up to two weeks of sick time and up to 17 days of vacation per year, including mental health days.
- Other compensation: At Hinge Health, we want every employee to be invested and rewarded in the future success of the company. All full-time positions are eligible for equity.
$107,500 - $192,000 a year
Consider the range above plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
About Hinge Health:
LinkedIn recently named Hinge Health one of the Top 50 Startups. Forbes, Fast Company, and Inc. have also recognized our technology, innovation, and culture.
Since our founding in 2014, we've raised more than $800 million from leading investors, including Coatue and Tiger Global. We work with 1000 customers across every industry and the public sector — including Salesforce, Verizon, and the State of New Jersey — to give more than 23 million people access to the care they need. We’re positioned to continue leading the market with unmatched investments in clinical research, care innovation, machine learning, AI, and computer vision.
Diversity and inclusion:
We’re committed to building diverse teams that reflect the communities we serve. Visit hingehealth.com/diversity-equity-and-inclusion to learn more about what moves us.
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
Disclaimer:
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that we will never ask for your financial information at any part of the interview process including the post-offer stage, and will only correspond through @hingehealth.com domain email addresses.
If you encounter any suspicious activity, we recommend you cease all communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you would like to verify the legitimacy of an email you received from our recruiting team, please forward it to security@hingehealth.com.
*Please do not send resumes via email*
If you're interested - we'd love to hear from you.
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