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PagerDuty is hiringSenior Product Designer

Full TimeProduct Design
Posted 1y ago

We are looking for an experienced Senior Product Designer who can impact our user experience and elevate it to the best in any category! We are looking for a Product Designer who loves designing intuitive experiences that delight your users and make them successful. We’d like you be creative and thoughtful, and care deeply about understanding customers and considering their feedback. 

In this role, you will be able to design integrated experiences across tools our customers use daily, including Amazon Web Services, Microsoft, Slack, and other platforms. With integrations, customers can expedite the time to resolve an incident and find information to prevent future problems. Through extensibility tools and APIs, you will drive the user experience and value for customers, partners, and internal PagerDuty teams. If you are curious, passionate, and ready to work with cross-functional teams, let’s talk!

Key Responsibilities

  • Partner with Product Managers and Software Engineers to prioritize, define, and deliver best-in-class user experiences.
  • Develop and execute a design strategy that integrates with multiple product areas. 
  • Create design artifacts that inspire others and are recognized by the team as raising the bar for the product.
  • Proactively generate new cross-product ideas and leads the implementation in this group.
  • Fluent in agile, able to build and groom backlogs, write tickets, prioritize work to map to strategic initiatives.
  • Design beautiful, useful, and desirable user interfaces and experiences in a team environment.
  • Conduct user research & usability tests and synthesize insights and feedback to validate design decisions.

Skills & Attributes

  • You are empathetic; you strongly desire to learn about people and how they use the software.
  • You can effectively communicate your thoughts and opinions to justify your design decisions.
  • You are a strategic thinker that can break down complex problems into simple solutions.
  • You are self-driven and resourceful; you take on new challenges and opportunities in a fast-paced environment.
  • Grasp how effective visual communication (from font pairings to style tiles) helps translate compelling ideas across any team in any field.
  • Stay in the loop and on top of the latest standards, changes, and trends in the UX/UI product design field.
  • Function independently and in a team environment, with excellent collaboration skills.
  • You have worked with consumer-facing and/or B2B products and appreciate simple and delightful experiences.
  • Be a passionate and effective advocate for design with non-design audiences.

Basic Qualifications

  • You have 5+ years of relevant experience in the UX design of digital products released to the market.
  • A portfolio of work that demonstrates taking multiple projects from start to finish (from research and discovery to implementation with engineers and product teams).
  • You have the ability to think at a high level about product strategy but also act–with speed and precision–to deliver the tactical pieces to realize it.
  • Helped establish a design thinking culture at a fast-growing company., and the ability to mentor junior and senior members of the UX team.
  • Proficiency in Figma as well as familiarity with online user research tools

The base salary range for this position is 124,000 - 193,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those cities and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for in-person and virtual connection with your fellow Dutonians. 

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users. 
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid volunteer time off - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
  • Dutonian Wellness Days & Midyear Wellness Week - scheduled company-wide paid days off in addition to PTO and scheduled holidays
    HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Notable customers include Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. 

Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes @pagerdutylife on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

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