UX Designer / Researcher

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where talented people feel valued, self-managed, and love to come to work.

The role

Agile Six is looking for a dedicated UX Designer / Researcher to join a new, highly collaborative team (CX Catalog) partnering with the Department of Veterans Affairs (VA) Veterans Experience Services (VES) to research and create a series of service blueprints. These service blueprints will describe the steps in every major task-to-be-done (“Task”) by Veterans and other people interacting with VA. As part of the work, you will help VES identify the best way to organize, store, search, and display the service blueprints, and develop a backlog of potential service blueprints to add to the catalog.

The important work done by the CX Catalog team will be used by VES and stakeholders across the VA to understand the roles that IT systems, people, and processes play in supporting the Veteran CX. We are searching for someone who has a passion for working on important problems that have a lasting impact on millions of users and make a difference in our government!

Responsibilities

• Complete discovery research and interviews to collect data for service blueprints
• Lead multiple tasks simultaneously and independently as needed
• Create an appropriate taxonomy and organizational structure for the Customer Experience catalog
• Drive user experience by:
  • Leading user research efforts, including discovery, synthesis and documenting the results and findings
  • Collaboratively creating and evolving user stories and acceptance criteria with the Product Owner and wider scrum team
  • Owning the design by leveraging and extending an existing component-based design system
  • Clearly articulating your design vision through verbal and written explanation, sketching, or quick mock-ups to small or large groups, from designers to the leadership team
• Communicating and collaborate with stakeholders and team members across a range of disciplines throughout the Department of Veterans Affairs

Basic Qualifications

• 5+ years of experience working as UX designer/researcher in collaboration with digital product or service teams (enterprise environment is a plus, as is service design experience)
• Demonstrated experience with service blueprints and the service design process
• Demonstrated experience analyzing/dissecting complex systems in order to quickly identify pain points, bottlenecks and areas for improvement
• Experience conducting user research, creating personas, and designing intuitive interfaces in order to consistently and efficiently develop service blueprints that meet user needs
• Portfolio illustrating your process and samples of native product or service design work driven by quantitative and qualitative user research
• Understands human centered design, interaction design fundamentals, and UI design best practices, including accessibility
• Proficient in Sketch and modern prototyping tools
• Experience collaborating with cross-functional partners and other designers, seeking and providing feedback in an Agile environment
• Is adaptive, empathetic, collaborative and holds a positive mindset
• Ability to be autonomous and can take initiative

Additional Desired Qualifications

• Experience working with government agencies
• You are a U.S. Veteran

Salary and Sixer Benefits

To promote equal pay for equal work, we publish salary ranges for each position.

The salary range for this position is $124,503-130,887

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not bossy), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first."

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive and equitable salary (equal pay for equal work)
• Tenure-based profit sharing
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and two additional floating holidays day off
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States. Unfortunately, we are unable to support visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to careers@agile6.com. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.