Protective is hiringUX Researcher

Full TimeUX Research
Posted 9mo ago
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The User Experience Researcher is driving an understanding of user’s behavior through quantitative and qualitative research. UX Researcher is working closely with Product Owners to understand customers and evaluate their needs. The UX Researcher is partnering with various teams across the organization to define the strategy for the end-user experience and drive innovation.

*For those residing within 50 miles of our Birmingham, St. Louis, or Covington offices, this is a hybrid role - three days in the office and two days working from home.


    • Identify and prioritize research questions based on the analysis of existing product designs, business needs, project goals and risks
    • Employ the best research method(s) based on research questions, timeline, and resourcing
    • Design studies that address both user behavior and beliefs
    • Communicate results and opportunities in clear, concise, and compelling ways
    • Research consumers, clients, and partners to understand the needs of the users
    • Generate insights that both fuel ideation and evaluate designs
    • Ability to dive deep into both qualitative and quantitative data to bring forward new insights that generate product innovation
    • Work across the organization to uncover insightful and actionable results that drive tactical and strategic product decisions
    • Adapt and lead research practices to meet team needs under tight time frames
    • Synthesize and communicate research findings to inform business decisions and build even greater empathy for our customers
    • Other duties as assigned by manager
    • Keep focused on long-term, strategic goals while executing against short-term objectives

Strives to develop and drive initiatives that align with key corporate values:

    • Do the Right Thing
    • Serve People
    • Build Trust
    • Simplify Everything


    • Bachelor’s degree with 4+ years of experience in relevant fields
    • Passion for research and empathy for end-user experience
    • Strong knowledge of collaborative research methods, and a willingness to never settle for research reports
    • Experience with data analysis and visualization
    • Experience operating in an agile environment
    • Excellent communication and collaboration skills
    • Experience conducting qualitative and quantitative research methodologies
    • Comfortable producing concept sketches and user flows
    • Ability to work with stakeholders to understand detailed requirements and design complete user experiences that meet their needs and vision
    • Proficient in user-centered design and testing methodologies, subsystems, and usability and accessibility concerns
    • Be excited about collaborating and communicating closely with teams and stakeholders via a distributed model to regularly deliver design solutions for approval
    • Be willing to help teammates, share knowledge and experience with them, and learn from them
    • Experience working with business and development teams throughout the product lifecycle

Protective’s targeted salary range for this position is $65,000 to $85,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance..

Employee Benefits:  
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
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