WongDoody is hiringLead UX Designer

The Team

We’re the team behind your favourite products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. From Horizon to Horizon Go, Websites and selfcare apps to news and sports apps, we make entertainment even better and we can’t wait to get started on what’s next.

Coming up with fresh ideas. Pushing the boundaries of what’s possible. Creating unforgettable customer experiences. Our Design teams make things happen. That’s why we’re at the heart of delivering the hardware and software for devices that keep our customers entertained. From UX and UI to product strategy and hardware engineering, we bring new devices like Horizon, Connect Box, Horizon Go, Connect App to life at top speed and support them throughout the lifecycle.

About You

Are you a creative and passionate UX Design professional who wants to make a real impact in the digital world? We are seeking talented and experienced UX Designers to join our Product Design team and shape the future of our digital experiences. As a UX designer, you will have the opportunity to drive the design of our connectivity touch points, including App and Web.  

You'll be responsible for translating business needs into intuitive and user-centric designs that follow our UX guidelines. You'll lead a data-driven design process that includes research, user testing, and usage data, and be an advocate for end-user needs and perspectives. You will use and contributing to our extensive Design system to ensure that our multi-branded, large-scale operation provides a holistic, omni-platform digital experience. With a focus on continuous improvement, you'll seek out opportunities for both incremental and out-of-the-box design solutions. 

Your profile

• Help define which projects we work on. We mix customer insight with discovery workshops that outline the ideas for new projects.
• With support from the team, you will own these projects and help shape the day-to-day delivery and UX direction for products. You will design for TVs, Mobile, and the web; all across countries such as the UK, Netherlands and Switzerland and Ireland.
• Collaborate with other designers, Product and development teams, in order to deliver the best solutions for our customers – who you’ll get to work with too.
• Share your knowledge and experiences to make us a better design team, and build on and develop your own interests to become our newest specialist.
• Learn from and implement external best practice, thinking and processes. Identify and enable opportunities for career growth through empowerment.
• Play a key role leading specific work streams. Support the Head of UX in shaping the day-to-day delivery and forward-looking user experience direction for our products.
• Work with cross-functional peers. Collaborate both inside and outside the Group Product team at product owner, and senior manager level.
• Help to evolve efficient delivery processes with pro-active and effective impact assessment, effort estimation and communication of project requirements vs available supply of design resources and available skills

What you'll bring:

• Experience with UX design with specific focus on entertainment and TV physical products and their user interfaces.
• Familiarity with end-to-end customer experience methodologies such as NPS and data gathering, analytics, prototyping and continuous user experience and design improvement.
• Knowledge of UCD principles and methodologies, human interface guidelines, standards, and best practices.
• Experience creating a range of deliverables such as journeys, user flows, sitemaps, wireframes and interactive prototypes.
• Proficient with the latest tools such as Figma, Sketch, Omnigraffle or Axure 
• Mature approach to deliverables such as competitor analysis & benchmarking, user journeys, user flows, sitemaps, wireframes and interactive prototypes.
• Strong background in gathering business requirements and translating sometimes contending business objectives into designs which meet customer needs.
• Experience in running collaboration sessions via discovery workshops, helping drive alignment and innovation through experiences we deliver.
• Significant experience designing for platforms other than web, such as TV, Mobile, Point of sale, infotainment systems etc.

ADDITIONAL INFORMATION