Amwell is hiringSenior Product Designer

Full TimeProduct Design
Posted 9mo ago

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

Our products improve lives every day by helping patients get the care they need, for everything from a sore throat, to anxiety, to a stroke. You would own the end to end journey for the many different users of a product – patients, clinicians, staff, administrators, and more - ensuring that the features of the product come together to be more than the sum of their parts. You would create design artifacts to support all phases of the software development life cycle. You would become an expert on one of our main user types, patients or clinicians, and would be a constant advocate for them in a cross-functional team of Engineers, QA, UI Designers, and Product Managers. If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Core Responsibilities:

  • Create and maintain the information architecture & prototype for a product
  • Produce detailed design artifacts to support all phases of the software development life cycle for all supported platforms.
  • Contribute to our style guides, design libraries and design system
  • Mentor and coach more junior UI designers
  • Contribute to product design standards / guidelines
  • Assist with the organize and facilitation of cross functional design activities such as design sprints or design critiques
  • Conduct user research to uncover new insights


  • Experience designing complex, enterprise-level products for web and mobile
  •  Ability to mentor designers
  • Experience working within a collaborative, agile environment
  • Expert Figma user
  • Understanding of modern mobile (iOS & Android) & web technologies (HTML5, CSS3, etc.) and usability best practices
  • Understanding of modern accessibility best practices and WCAG
  • A portfolio of work demonstrating experience creating great user-centered design solutions
  • 5+ years of experience in UX, Product Design, Information Architecture, Interaction Design, or a related field
  • Bachelor’s, or equivalent degree, in Design, HCI, or related field or equivalent professional experience

Additional Information

The Experience and Visual Design Team:

We are driving a digital revolution in healthcare that is dramatically improving the access to, quality of and affordability of care. Amwell's Experience & Visual Design team (XVD) is a collaborative group of product designers, researchers, and writers. We support the full range of American Well’s digital product needs, in relentless pursuit of a simple and excellent user experience.

Working at Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

The typical base salary range for this position is $112,000 - $154,000.  The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors.  In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

  • Flexible Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance
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