Articulate is hiringSenior UX Researcher

Full TimeUX Research
Posted 8mo ago

Articulate is the leading SaaS provider of online training solutions for the new world of work. Our industry-leading software and services make it simple for enterprises and SMBs to design, deliver, and analyze online training that’s engaging and effective. Our commitment to providing an exceptional user experience drives our connection to customers, and we're seeking a highly experienced Senior UX Researcher II to lead our UX research efforts and elevate the user-centricity of our products. This pivotal role will sit within the Product Design organization, closely collaborating with product designers, product management partners, and engineers while also presenting research findings and proposals to stakeholders and executive leadership. Our ideal candidate will take a strategic and hands-on role in shaping our user experience research initiatives and approach. Your depth of expertise and insights will directly influence the development of user-centered products that drive customer satisfaction and fuel business growth. You lead by example and get excited about building new processes with a team. Navigating ambiguity is a strong suit, and you deeply value collaboration using the three-legged stool product development model. You’re passionate about enabling customers with meaningful, self-aware feature work and fostering an internal creative culture of collaboration, positivity, and growth.

What you'll do:

UX Research Leadership: 

  • Lead and manage all aspects of UX research within our organization navigating ambiguity with ease, guiding research strategies that align with product goals and customer needs.
  • Develop comprehensive research plans that align with project timelines and objectives. Oversee the execution of research activities, ensuring rigorous data collection and analysis.

Strategic Partnership:

  • Forge a strong partnership with product management to deeply understand product objectives, user needs, and business goals
  • Develop research strategies that meaningfully guide product roadmaps.

User-centered Insights

  • Conduct advanced user research methods, including usability testing, interviews, surveys, and data analysis, to uncover profound user insights. Translate findings into actionable recommendations for design and development.
  • Promote user-centered design principles and the importance of UX research throughout the organization. Drive awareness and adoption of research-driven decision-making.

Stakeholder Engagement:

  • Present research findings, insights, and proposals to stakeholders across various levels, including executive leadership.
  • Advocate for the value of UX research in shaping product direction.

Drive Awareness & Innovation:

  • Keep abreast of industry trends, emerging technologies, technologies in UX research, and advancements in tooling, incorporating relevant improvements into our work to stay at the forefront of design innovation.
  • Identify opportunities for innovation and create alignment among teams, find moments of delight in which we can create better user engagement.

Collaborate with the Holistic Design Team:

  • Collaborate with other members of the design team in product and brand to create alignment around research and fuel meaningful, aware design problem-solving 
  • Proactively help shape our processes and approach to good design built on research while fostering a culture of collaboration, feedback, and openness to bring great work to life.

What you should have:

  • Bachelor's or Master's degree in Human-Computer Interaction, Cognitive Psychology, User Experience Design, or a related field.
  • 8+ years of experience in UX research, with a proven track record of leading impactful research initiatives in a fast-paced, product-led SaaS environment.
  • Proficiency in Figma with a strong understanding of its advanced features and collaboration capabilities
  • Expertise in a broad range of UX research methodologies, including usability testing, user interviews, surveys, and data analysis.
  • Demonstrated ability to translate complex research findings into actionable insights for design and product teams.
  • Excellent communication and presentation skills, including the ability to present research to stakeholders and executive leadership.
  • Collaborative mindset and comfortable working effectively in cross-functional teams.
  • Proficiency in relevant UX research tools, methodologies, and platforms.
  • Exceptional analytical thinking and problem-solving skills.
  • Understanding of user-centered design principles and user experience best practices
  • Strategically minded individual who seeks new opportunities to make impact.
  • Passionate about end-to-end customer experience holistic of brand and product
  • A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
  • Great team player, highly self-motivated. Ability to collaborate closely with copywriters, product designers, product managers, and engineers
  • You are resilient, reliable, and optimistic

Nice to Haves:

  • Previous experience leading or mentoring other UX researchers
  • Knowledge of front-end development

The total pay range, inclusive of base salary, commissions and bonus, for this position is $150,200 to $225,200 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. Articulate also offers a robust suite of benefits, check out the website for a full list.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. 
Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.  In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate welcomes different voices and viewpoints and does not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, native language, pregnancy status, physical size, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.
(For information about Articulate's privacy practices, please view our Privacy Notice)
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