UX & Product Design Lead

Location: Santa Monica, CA, Seattle, WA, or New York City, NY (Hybrid) 

 

The Company

Metropolis is an artificial intelligence company for the real world. Metropolis' computer vision platform enables people to transact in the physical world with even greater ease than we experience online. Today, we are reimagining parking. Because it's important, it's everywhere, and impacts everyone – enabling millions of consumers to just "drive in and drive out" – that's it. Tomorrow, we will power "checkout-free" experiences anywhere you go.

 

The Role 

Metropolis is seeking a UX & Product Design Lead to develop and execute an overall experience design strategy aligned with company goals, target audiences, and the product and engineering roadmap. In this role you will play a key role in re-inventing the parking experience for both parking customers and real-estate partners by continuously improving the digital and physical user experience across the Metropolis ecosystem.  

 

Responsibilities  

• Design Leadership: Lead design thinking workshops to generate ideas and solutions for user experience strategies. Plan and structure work across multiple design/product teams, keeping designers (and cross-functional peers) focused on product and business objectives. Bring a user-centered design perspective to discussions around product vision, roadmap, and requirements with product and technical leadership
• User Research: Oversee usability and concept testing of prototypes in laboratory and real-life settings. Conduct user research activities, including interviews, usability testing, and surveys, to gain deep insights into user behaviors, needs, and pain points. Use these insights to inform design decisions and improve the user experience
• User Experience Design: Develop user journeys that address customer and business needs and express them in the form of design blueprints and frameworks for user journeys. Create wireframes, prototypes, and user flows to communicate design ideas and gather feedback.   
• Product Design: Lead the product and feature design process from concept to execution to testing, ensuring the delivery of intuitive, user-friendly, and effective designs. Establish design standards and ensure alignment. Proactively source analytics and customer feedback to derive relevant design and usability insights.   

 

Requirements and Qualifications 

• Proven experience (8+ years) building and leading UX and Product Design, preferably within a B2B2C SaaS or technology business model  
• Strong understanding of the B2B and B2C landscape, with demonstrated success designing experiences that drive B2B sales and B2C customer acquisition and retention.  
• Extensive knowledge of service design, UX research, product design and development processes.  
• Experience designing hybrid digital and physical service models is a plus.  
• Experience in the transportation, real-estate, or related fields is a plus.  
• Exceptional leadership and management skills, with the ability to effectively collaborate and influence cross-functional teams.  
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.  
• Excellent communication and presentation skills, with the ability to articulate complex concepts in a clear and compelling manner. 

 

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $130,000.00 to 200,000.00 annually. The actual base pay offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base pay is one component of Metropolis’s total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans and more.