If your heart beats for improving customers' experience, join us in the position of User and Customer Experience Designer. Grow your communication and design experience with Y Soft. 

We are looking for a new colleague to join our Product team as a User and Customer Experience Designer. We are seeking someone who is an excellent communicator, understands customers' and business needs, and doesn't hesitate to share his/her opinion aloud. Working closely with our partners, customers, product owners, and developers, you can change customers' experience.  

What you´ll do:

• Improve the whole customer journey (orders, feedback, payment, etc.), not just the product  
• Discover customer, partner, and business needs through contextual inquiries, qualitative and quantitative research, and identify solutions to meet those needs.  
• Work closely with Frontline (Sales and Customer Support), Marketing & Development teams to improve customers' satisfaction  
• Transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.  
• Prototype rapidly in multiple mediums and levels of interactivity (physical, digital, low and hi-fidelity, tangible and conceptual).  
• Conduct and/or partner on customer studies and present findings that will inform improvements in the customer and partner experience.  
• Establishing research methods and strategies with our product and marketing team. 

About you:

• You have experience with Customer experience (CX) design, User Experience (UX) design, or a related field  
• You are experienced with user and customer research methods  
• You want to have deep knowledge of the company product and service portfolio to understand customers' and business needs  
• You have the ability to understand the needs of the customer and deliver satisfactory solutions  
• Identifying and resolving issues independently is a piece of cake for you  
• You have excellent written and verbal communication skills (in Czech and English as well), the ability to interface with all levels of the organization, specific strength in influencing decision-makers, and the ability to set and manage expectations.  

About us:

Y Soft is a leading software solutions provider, specializing in optimizing printing and scanning infrastructure for enhanced security and productivity. We focus on simplifying and automating everyday workflows, allowing organizations to focus on core objectives. Our customer-centric and innovative approach delivers cutting-edge technologies, trusted by over 29,700 customers worldwide, including 44% of the Global Fortune 500. We're not just about work; join us in a workplace where we value diverse passions, from biking, hiking, and philanthropy to gaming and sustainability. We foster a culture of collaboration over beers, share travel stories, and contribute to our communities. Oh, and our internal gatherings are simply legendary. Join the ride!

We offer:

• 30 days of vacation + 3 sick days 
• 12 days for education and self-development (Grow Days) + language education support 
• Hybrid working environment with a flexible schedule (combination of home and office work) 
• Cross-team collaboration with a great opportunity to learn new things and grow 
• Reward system for public speaking 
• Home office and Meal allowances 
• Daily refreshment in office + community breakfasts, free 3D print 
• Dog-friendly and bike-friendly offices