UX Researcher

Explore a new world of possibilities:

About Smoobu

Smoobu (www.smoobu.com), a subsidiary of HomeToGo Group, is a fast-growing startup in the vacation rental industry. Smoobu’s SaaS solution currently empowers private hosts to manage over 100,000 properties across more than 110 countries. Smoobu runs as an independent enterprise within the HomeToGo Group, ensuring its startup spirit and growth potential remain at the forefront. Our top priority is to assist hosts in efficiently managing and growing their businesses simultaneously.

 

Smoobu’s success is attributed to our dynamic, ambitious, and international team, dedicated to exceeding our customers’ expectations through expert advice and action. We celebrate diversity and operate in a truly global environment, embracing the challenges and opportunities that come with it. Join us on this exciting journey to transform the vacation rental industry!

 

Your future contribution:

As a UX Researcher at Smoobu, you will essentially be the hosts' advocate, ensuring that we always consider their inputs and needs during the planning, design, and development process. You will work closely with designers, product managers, data analysts, and business developers, performing usability tests as well as market research, uncovering new opportunities to continue improving our product and growing our reach.

 

The vacation rental industry is a complex business built on trust. Operating this business is a challenging task for every property owner. You will help us simplify the complexity to become the most loved host community in the world by leveraging and improving all the amazing features Smoobu has to offer.

 

How you’ll add value:

• Collaborate with cross-functional teams, including designers, product managers, and developers, to incorporate user insights into the product development process. It's always a team effort.
• Plan and conduct user research to understand user behaviors, needs, and motivations through various methods. 
• Create and maintain user personas, user journeys, insights repository and other relevant artifacts to guide design decisions.
• Work independently and own the research process end to end, from designing the research strategy to analyzing performance and results.
• Identify opportunities and help us focus on what will get us the best results in the most efficient way.
• Keep up with the industry trends, emerging technologies, and best practices in UX research to ensure we implement best practices. 

 

You’ll be successful in this role if you:

• Have 3+ years of experience in conducting user research to understand user behaviors, needs, and motivations through methods such as interviews, surveys, and usability testing.
• Are able to work with efficiency and independence, consistently delivering results on time and maintaining a commitment to high-quality standards.
• Are an user advocate, ensuring we always consider the user's needs when developing the product.
• Curious about industry trends, emerging technologies, and best practices in UX research.
• Are good at prioritizing opportunities, ensuring that we focus on what will get us the best effort to impact ratio.
• Are fluent and able to conduct research in French as a plus. 
• Have experience in using Data tools and being the only Researcher in a small team as an advantage. 

 

Note: We operate a rolling recruitment approach  - no deadlines, just opportunities. Should the volume of applications become too high, we might briefly remove this posting to provide our hiring team the space for thorough and unbiased review. The role will be made available again if we decide we’re still looking for the right fit.

 

Why Smoobu?

Your journey with Smoobu is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make Smoobu a great place to work, including:

• The essentials: Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
• Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts 
• Personal development: German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Gympass, clubs & sports (e.g. volleyball, running, yoga classes), psychological support
• Startup spirit: Driven by our Leadership Principles: We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
• Flexible work approach: Ongoing remote work options and work from abroad flexibility for up to 90 days a year. Plus, access to a Travel Industry Card 
• Climate action: Committed to being a pioneer in green travel: We’ve achieved an industry-leading “Low Risk” ESG Rating (16), awarded by Morningstar Sustainalytics, and are a proud member of Leaders for Climate Action
• And so much more…

*Certain conditions apply