Think Company is hiringDesign Research Lead

We are looking for a Design Research Lead to join our team at Think Company. While the role is not yet open, we would love to start the conversation with qualified candidates!

Think Company operates in the United States as a fully remote company with limited potential travel unless otherwise noted. As such, please consider this a remote (work from home) position. Please note that Thinkers are expected to operate within Eastern Standard Time Zone business hours.

FLSA Status: Exempt
Annual Base Salary: $97,000 - $115,000

You should have experience leading major research initiatives, being the client’s primary point of contact, and partnering with multi-disciplinary internal teams. If you love solving problems through an intensely collaborative research and design process with both clients and colleagues — and can communicate those ideas clearly — you may be our ideal candidate.

Our design research leads serve on project teams by leading the creation of research strategies and deliverables, overseeing discovery initiatives, and establishing research operations within our client environments. 

Responsibilities

• Build and maintain positive relationships with clients
• Guide clients and product teams on the appropriate research design strategy needed to answer critical questions
• Strategize and lead research efforts to answer critical questions about user experiences with digital products, complex systems, service experiences, in-store experiences and more
• Lead research efforts within digital product teams, in both agile and waterfall environments
• Conduct user research using a wide variety of qualitative methods (i.e., 1:1 interviews, diary studies, contextual inquiries, usability testing, and more)
• Incorporate quantitative methods and data analysis to support and strengthen qualitative insights
• Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design grounded in research findings with clients and internal project teams
• Clearly and effectively present ideas, research plans, findings, and other deliverables to clients, team members and senior management
• Leverage data analytics and/or partner with data analytics teams in understanding and measuring user experiences
• Assist clients in building research practices and customer feedback touchpoints, enabling a continual improvement design and development environment
• Collaborate with client researchers, designers, stakeholders, and developers to build consensus and support
• Stay up-to-date on current best practices, trends, and technologies in user experience and design research
• Mentor and train team members in the development and practice of user experience research techniques, processes and methods

Requirements

• Portfolio of work demonstrating experience researching for complex systems, services and user experiences 
• Minimum of 5 years of relevant experience in the design research field, conducting both large discovery research efforts as well as iterative research efforts within an agile environment
• Experience leading other researchers through research planning and execution by setting goals and directions for researchers to execute within
• Extreme attention to detail with a focus on efficiency
• Track record of driving research work streams and deliverables
• Proven ability to clearly communicate research findings and opportunities to team members and clients in live presentations
• Exceptional client relationship and consulting skills
• Proficiency with tools and applications that enable and supplement research efforts in remote environments (usability testing, card sorts, surveys, first click tests, diary studies, etc.)
• Solid understanding of UX design and front-end development and technology

Bonus Points

• Experience conducting research for  service experiences and other non-digital experiences
• Experience defining UX metrics, KPIs and other performance and experience metrics 
• Experience in research ops, establishing research best practices and building research teams and partnerships

Who we are

Think Company defines and solves business problems for companies across a wide range of industries, from start-ups to Fortune 50 organizations. Our environment is dynamic and highly matrixed, involving design, development, and project management. We do more than production—we conduct discovery, research, ideation, prototyping, testing, and implementation.

Our employees—Thinkers—present concepts to executive-level stakeholders, answer hard questions, and use evidence to make recommendations. Our solutions often solve the challenges of modern companies—integrating multiple systems, breaking down organizational silos, and creating more holistic service experiences. See examples of our typical projects.

We are a design firm that encourages fun, creativity, and relationship building. Check out Think Company's Core Values.

Think Company is dedicated to greater diversity and inclusion within our organization and provides equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, abilities, income, marital status, ages, philosophies, disabilities, and veteran status.

Recruiters and staffing companies need not contact us and do not have permission to contact people on our behalf.