UX Researcher

About Attain

Built for consumers and companies, alike

In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools, earned wages and rewards without cost or hidden fees. In exchange, they give permission to use their real-time data for research, insights and targeted advertising.

At Attain, your contribution will help us build a more equitable and efficient data sharing ecosystem—whether helping consumers access modern financial services or businesses leverage data to achieve better outcomes. You’ll have the opportunity to work directly with hands-on leaders and mission-driven individuals everyday.

About the role

We are seeking an experienced UX Researcher to join our consumer product team. UX research is a critical part of our product development lifecycle and ensures that we are continually building products and features that our users love. This UX Researcher position would support research projects for our two mobile apps - Klover and Frisbee and would work with the product and design teams. We are seeking someone who is proactive, collaborative, and able to bring their ideas to the table regarding how we gather valuable customer insights to inform our products.

Preferred Qualifications

• 3+ years of experience in applied product research where you have been the leader on multiple quantitative and qualitative user research projects
• Demonstrated experience conducting user research that informs product development within consumer mobile apps
• Bachelor's degree in Design, HCI, Psychology, Human factors or related field with 3+ years experience OR advanced degree (Masters/PhD) with 2+ years experience 
• Experience with both generative/evaluative methodologies (both in-person/remote and moderated/unmoderated) including but not limited to contextual inquiries, interviews, surveys and usability testing
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply each
• Proficiency in communicating both qualitative and quantitative user research findings with cross functional partners to drive impact
• Ability to deliver on multiple projects with competing deadlines
• You are collaborative, flexible, self-motivated and can work independently

What a typical week might look like

• Proactively identify and prioritize research needs by working closely with Product, Design, Engineering, Data and Marketing
• Build research plans using various research methodologies, with a strong understanding of strengths & shortcomings of appropriate research applications
• Be responsible for the end-to-end research process including recruiting, conducting, collecting, synthesizing and reporting
• Analyze user behaviors and insights to compile and present concise and actionable recommendations
• Support one-off user research projects for other teams like our B2B product and our marketing partners
• Advocate and share research findings to to drive a culture of user-centered thinking company-wide

We’re excited to hear from you. 

At Attain, we are passionate about finding people to continuously help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.