Coates Group is hiringUX Designer

Full TimeUX Design
Posted 4d ago
Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The UX Designer sits in our Product Team, and is responsible for applying user-centric design methodologies to research, unearth insights, ideate, prototype and create compelling experiences for potential future products and features. Design is a vital catalyst for our future product portfolio and ecosystem, and you will play a hands-on role in researching, designing, prototyping, testing, and refining user experiences for future products. The UX Designer navigates the intersection of user needs, business goals and technological possibilities. At your core, you will be a creative individual with a solid grounding in UX/UI design practices. Your enthusiasm​

Individual Accountabilities

    • Conducting primary and secondary research on market trends, emerging technology and design trends, forming key insights to inform our product design.​
    • Design, host, and facilitate ideation workshops with product designers, engineers and strategists around new products and features.​
    • Use unearthed insights to develop personas, user journey maps, user flows and task flows that articulate the user experience in a clear and compelling manner.​
    • Effectively communicate design ideas and insights to team members and stakeholders, ensuring alignment and understanding across teams.​
    • Develop information architecture as a foundational part of the product design, including designing intuitive navigation systems, organizing and labelling products to support usability.​
    • Create wireframes and interactive prototypes for user testing and iterate on solutions based on user feedback.​
    •  Organise and conduct effective user testing, including defining clear testing objectives, recruiting suitable test participants, and creating and following robust testing protocols.​
    • Translate user testing findings into actionable design improvements, leading to demonstrable enhancements in the products user experience over time.​
    • Collaborate with the product and engineering teams to ensure designs are feasible and solve identified user problems.​
    • Participate in the support and development of Coates’ design system and component libraries, ensuring they remain up-to-date, relevant and user focused.​
    • Stay up-to-date on industry trends and emerging technologies to keep our products and experiences cutting edge.​
    • Embed a culture of customer experience and design within the broader organization.​

Qualifications and Experience​

    • Degree in Design (e.g. interaction, graphic, visual communication, product, industrial), HCI, or a related field or equivalent practical experience.​
    • 2-3 years experience in a UX/UI/Product design role.​
    • Proficient in design software such as Figma, Adobe XD, Sketch.​
    • Experience in facilitating workshops and user testing.​
    • Experience employing iterative approaches to design and testing such as Agile, Double Diamond etc.​
    • Knowledge of modern web technologies and responsive design.​
    • Experience developing and deploying design systems.​
    • A strong portfolio of work that demonstrates your design thinking capabilities, showcasing how you delivered projects end to end, working on both sides of the double diamond.​

Success Factors

    • Creation of designs that solve current user needs and anticipate future trends and behaviours.​
    • Successful implementation of the design language across products to provide a cohesive user experience.​
    • Successful creation of accurate, representative personas, user journey maps, user flows and task flows that reflect real user behaviours, needs and goals.​
    • Successful planning execution, and facilitation of ideation workshops, leading to generation of innovative ideas and design concepts.​
    • Effective communication of design ideas and insights to various stakeholders.​
    • Successful conduction of user testing, ability to gather user feedback, and iterate on design solutions based on user data.​
    • Regular contributions of research findings and design trends into actionable insights to influence the product design process.​
    • Demonstrated ability to collaborate effectively with different teams, promoting a shared understanding and consistent application of user centric design principles.​
    • Demonstrates a capability to learn from each iteration, incorporating user feedback and data to refine and enhance the design.​
    • Prototypes should not only meet the needs of the product but also stimulate constructive feedback and innovative ideas.​
    • Demonstrate capability to extract meaningful insights from user testing and translate them into actionable design improvements.​
    • Ability to ensure Design System relevance and effectiveness for the team and the consistency of the products UX design.​


    • Exceptional visual design skills with a strong portfolio of previous works.​
    • Excellent analytical and problem-solving skills and creativity.​
    • Proficiency in design, prototyping and wireframing tools.​
    • Ability to handle multiple projects.​
    • Strong communication skills with the ability to articulate and present design decisions to a non technical audience.
About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
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