Senior Product Associate
Braviant Holdings
Posted 4 years ago
Who we are:
Braviant is a leading provider of tech-enabled credit products that combines breakthrough technology and cutting-edge machine learning to transform how people access credit online. Our next-generation approach to lending reduces credit barriers and creates a Path to Prime to help millions of underbanked consumers build credit history, reduce their cost of borrowing, and achieve financial success.
The Role:
The Product team is looking for a Product Manager with a focus on UI/UX. This role is highly cross-functional and requires constant collaboration with Operations, Marketing, Legal/Compliance, Engineering and Analytics teams. A successful candidate will be data-driven, have a passion for identifying user needs and create the best-in-class experience for end-users.
What you'll be doing:
- Shape how customers interact and use our products through user research, design and wireframes, etc.
- Own the UXUI of our customer portal and call center agent portal
- Oversee our omni-channel product communication strategy with our customers
- Experience in design toolkits like Sketch, Photoshop, etc.
- Work closely with the Engineering Team to create new product experiences as well as enhance existing ones
- Analyze product usage data with the help of Analytics Team and identify opportunities for improvements
- Continuously optimize UX through A/B testing
- Conduct business analysis for new initiatives and make recommendation to the leadership team
- Stay up to date on industry trends and new tools/technologies
What you'll bring:
- Bachelor’s Degree in Design, Computer Science, Psychology, Human Factors or HCI preferred.
- 3+ years of relevant work experience in a Product or UIUX role
- Experience with UIUX particularly in design, wireframes, usability, functionality, and mobile v.s desktop considerations, etc.
- Deep customer focus and experience with researching and determining end-user needs
- High degree of proficiency working with data. Familiarity with SQL, Web Analytics Tools, and/or A/B testing are a plus
- Comfortable working closely with Engineering and a working knowledge of agile development
- Focus on metrics, fact based decision and continuous improvement
- Clear and compelling in written and spoken communication
- Able to work independently as well as in a team-oriented and fast paced environment
equally important....
- You can communicate complicated or complex topics to a wide variety of stakeholders
- You possess a sense of flexibility and willingness to take on different tasks outside job description
- You are able to identify problems and ask insightful follow up questions or escalate issues when necessary
- You make an impact and deliver on assigned tasks through effectively using resources around you and by taking advantage of learning opportunities
- You care about your work and value gaining credibility by meeting goals and deadlines
- You’re comfortable with the unknown: startup life allows for a broad, wide ranging role, but also means priorities and work can change quickly. You are excited about all this entails!
What it's like to work here:
We're more than just great snacks, unique outings, a cool office, or swag. We're about achieving results while having fun along the way. We believe in solving problems together and building on each other’s ideas. Our teams are comprised of smart, curious individuals and we encourage everyone to think like an owner, take initiative and drive their careers. Our broad roles provide tremendous opportunities for individuals to acquire new skills, gain exposure to all areas of the business, and quickly see their impact at Braviant.