Servant Talent is hiringHead of Product Design and User Research

The Company

Servant Digital empowers faith communities with innovative digital transformation solutions, tailored to their values and missions. We focus on service, integrity, and excellence to make a meaningful impact and equip partners with the tools they need to thrive in a changing digital landscape. Join us in supporting those who support others.

The Role

Servant is hiring a Head of Product Design to lead the design strategy and execution for our digital products. In this role, you will manage a team of dedicated designers and researchers, leading all aspects of user-centered design processes and delivering versatile solutions that improve customer experiences. You'll collaborate closely with cross-functional teams to build cohesive, scalable design systems and bring brand new insights to life.

As Head of Product Design you bring a deep understanding of design thinking, a keen eye for visual design, and the ability to collaborate effectively. We need someone who can deliver innovative solutions that meet business goals and user needs while enjoying the process of crafting delightful products. If you're passionate about designing innovative products that delight users and solve real-world problems we encourage you to apply!

Responsibilities:

• Design Leadership: Set the vision and design strategy for all product experiences, ensuring alignment with the client’s overall product strategy and business goals.
• Team Management & Development: Create, lead, and develop a growing team of UX/Product designers, and User Researchers nurturing a culture of creativity, collaboration, and continuous learning.
• User-Centered Design: Champion user-centered design processes, ensuring that all products and features are based on deep customer insights and behavioral data.
• Collaboration: Work closely with cross-functional teams including Product Management, Engineering, Marketing, and Customer Success to ensure cohesive and scalable design solutions.
• Innovation: Stay ahead of design trends, emerging technologies, and standard methodologies to keep clients at the forefront of design innovation.
• Data-Driven Design: Use research, analytics, and usability testing to validate design decisions and continuously optimize the product experience.
• Collaborator Communication: Present design concepts and strategies to senior leadership and key collaborators, clearly articulating the rationale behind design decisions.
• Quality Assurance: Ensure high-quality execution of designs and provide mentorship to maintain a strong visual and functional product identity.

Qualifications:

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), User Experience, or a related field.
• 10+ years of experience in product design, with at least 3-5 years in a leadership role, preferably in a high-growth tech or digital product environment.
• Demonstrated capacity to lead and encourage a team, showcasing a history of nurturing a creative and productive design culture.
• Extensive understanding of user-centered design principles, standard methodologies for UX/UI, interaction design, and visual design. Background in crafting for specific product types like mobile apps, SaaS platforms, consumer products, etc.
• Experience with design tools such as Sketch, Figma, Adobe Creative Suite, InVision, and prototyping tools, with a portfolio demonstrating a diverse range of successful design projects, including examples of design leadership and execution.
• Experience with data-driven design and usability testing methodologies.
• Experience working in Agile or Lean product development environments.
• Experience working remotely.
• Prior consulting experience preferred.

At Servant, we believe in the power of diversity and inclusion. We are an equal opportunity employer and encourage individuals from all backgrounds to apply.