EQ Bank is hiringWeb UX Designer
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Purpose of the Job
Equitable Bank is seeking a talented and creative Web UX Designer for a part-time contract role to help redesign and enhance the user experience on our website. This person will be responsible for evolving business strategies and ideas into high fidelity deliverables ready for development.
This 3-month project will focus on improving customer journeys, designing wireframes and user flows for net-new landing pages, and optimizing lead generation on key banking products, including our reverse mortgage calculator.
Let's talk about the role!
- Collaborate with product managers, developers, and marketing teams to deliver UX/UI design solutions
- Develop wireframes, prototypes, and user flows aligned with business goals and customer feedback
- Ensure designs adhere to Equitable Bank’s brand guidelines and accessibility standards
- Iterate on designs based on user testing and stakeholder feedback to refine the user journey
- Work with development teams to ensure seamless implementation of design elements
- Create design communications within brand guidelines, collaborating with the creative team on integrated campaigns
- Strategize and brainstorm with the team to produce strong creative designs
- Champion great creative work and seek opportunities to enhance output
- Provide QA and UAT support, creating detailed outlines for change requests and design bugs
- Redesign landing pages and user flows, including the reverse mortgage calculator, to enhance usability and drive conversions
Let's talk about you
- 5+ years of experience in UX/UI design, with a focus on web design and user experience in financial services or related industries
- Have at least 2+ years of Mobile-first experience with strong ability to differentiate between desktop and mobile paradigms, behavioral nuances, constraints, and capabilities
- Strong portfolio showcasing responsive web design and user-centered design practices
- Keen eye for detail and a deep understanding of visual hierarchy, typography, and color theory
- Solid understanding of grid systems, typography, web and mobile design trends
- Fluent in design and project management tools, including Figma, Adobe Creative Suite, Jira, Confluence
- Experience with user testing methodologies and applying insights to design improvements
- Familiarity with front-end development principles (HTML, CSS, JavaScript) is a plus
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Annual professional development allowance and a comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We can’t wait to get to know you!
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