AAmpol is hiringExperience Designer

Company Description

About Ampol  

Powering better journeys, today and tomorrow.  

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose come from the people, businesses, industries and communities we engage with.  From our origins until today, we’ve always been inspired by the role we can play in people’s lives – to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.    

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.  

Tech, Digital & Data @ Ampol  

Technology, Digital and Data at Ampol are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.   

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalized customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that TDD drives meaningful impact and measurable outcomes for the Ampol Group, leaving a lasting impact on our business and our customers.  

Job Description

About the role: 
 
The digital team create and deliver the digital experience of Ampol Group's brands to power better journeys for our customers. We unify customer experience across physical and digital channels, build and deliver products where technology meets our customers across web, app (including native), and retail. 

The Experience Designer role champions the voice of the customer internally, with a focus on user research and contributing insights to drive the strategic direction of the Ampol groups digital assets. A balance between UX Design and backend performance delivery is essential. You’ll be embedded in a digital team, collaborating closely with web developers, product managers, business analysts, and content designers to craft seamless, user-focused experiences. You’ll champion data-led design across the product lifecycle, bridging the gap between business goals and user needs. 
 
This role is a 12 Month Max Term Contract 

You’ll take us further by: 

• Working closely with internal system users and other creatives to bring ideas to life through facilitated workshops, ideation sessions, and co-design activities. 
• Creating customer journey maps and service blueprints to ensure all design efforts are grounded in customer insight and business strategy. 
• Operating at the intersection of aesthetic excellence and strategic thinking, crafting high-fidelity interfaces that are rooted in UX data and balance brand integrity with measurable user performance. 
• Applying design thinking and data-led methodologies and leading user research initiatives to identify customer pain points, needs, and opportunities across digital touchpoints. 
• Advocating for customer empathy at every stage of the design process, using qualitative and quantitative research to guide design decisions and improve usability. 
• Collaborating with Native, Web and Product teams to align user experience with product goals, ensuring that solutions are not only desirable but also feasible and viable. 
• Iterating on design solutions based on user testing, stakeholder feedback, and data analytics to deliver accessible, inclusive, and high-performing digital experiences. 
• Bringing a strategic lens to every pixel, ensuring our visual language balances brand integrity with measurable user performance. 

Qualifications

We’d love it if you have:  

• Demonstrated experience in a senior UX designer position, ideally within a cross-functional digital team environment. 
• A strong portfolio demonstrating human-centred design across complex digital products or services. 
• Experience mentoring, growing team members, and leading from the front as a subject matter expert 
• Proven experience in planning and conducting user research, usability testing, and translating insights into actionable design improvements. 
• Strong communication and relationship management skills, with the ability to influence both internal and external stakeholders. 
• A deep understanding of customer empathy and the role it plays in creating meaningful, accessible user experiences. 
• Experience working collaboratively with Native App, Web and Product teams in Agile environments, contributing to sprint planning, reviews, and backlog refinement. 

Please include a link to your portfolio or website 

Additional Information

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol. 

We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.