As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier. Learn more about our culture and how we make our employees happier through The Sprinklr Way.
What You Will Do:
We seek an experienced User Experience Designer who enjoys working with creatives every day building design systems. You will report to our Sr Director of Design and work with our Design PGM, Design Managers, and designers, providing design input and contributing and maintaining our design system, Hyperspace. Including working alongside other designers in solving design challenges and providing design solutions for our platform. You will also work closely with research and users to understand our personas and cross-product functions. You will work with developers to ensure execution is 100% as intended.
What We Are Looking for:
- Help maintain and curate our robust design system, Hyperspace
- Collaborate with product designers to ensure superb design, usability, and consistency of platform patterns.
- Participate in UX activities such as user research, interviews, paper prototyping, and workshops alongside our user researchers.
- Clearly and effectively present UX solutions to Design Managers and senior staff members.
- Create UX designs through user testing frameworks, wireframes, and clickable prototypes.
- Work closely with individual designers on consistency and design pattern development.
- Work closely with developers to QA, provide direction and reach user-driven solutions.
Who You Are
Creative and open to critique with the ability to focus on the design challenges of creating software experiences. You are an excellent problem solver and can provide quick solutions to complex design problems for software interactions. You have excellent written and verbal skills that include expressing your ideas to designers and developers.
What Makes You Qualified
- Portfolio of work demonstrating UX workflows, designs, and prototypes of software
- Expert with Figma
- Familiarity with Principle, InVision, and other prototyping technologies is preferred.
- Experience building and shipping software
- Experience working within a design team
- Experience working with developers
- Knowledge of design systems such as Styled Components and Material Design
- Experience with Miro
- Experience detailing workflows and user journeys
- Experience solving user stories and scenarios
- Experience testing user experiences with users using software such as UserZoom
Find out more about the Sprinklr Design team, who we are, and what we do at
Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide unique experiences at every turn.
Sprinklr offers powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.
Sprinklr works with more than 1,000 of the most recognized brands worldwide, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, LinkedIn Learning, and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know.