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UX Design Director

Fanatics

Company Overview
 
Fanatics is the global leader in licensed sports merchandise and changing the way fans purchase their favorite team apparel and jerseys. Through an innovative, tech-infused approach to making and selling fan gear in today's on-demand culture, Fanatics operates more than 300 online and offline stores, including the e-commerce business for all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA), and more than 200 collegiate and professional team properties, which include several of the biggest global soccer clubs (Manchester United, Real Madrid, Chelsea). Fanatics offers the largest collection of timeless and timely merchandise whether shopping online, on your phone, in stores, in stadiums or on-site at the world's biggest sporting events.  At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support.  We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.   
 
About the Team
 
Fanatics is first and foremost a technology company. We are powered by cutting-edge tech created by our small agile teams using the latest tools and technologies under our highly analytical, forward thinking, and open-minded leadership. As the global leader in licensed sports merchandise, we challenge ourselves by improving our new fully responsive NodeJS cloud commerce platform, Elasticsearch engine, and deep data science capabilities while building the best-in-class retail manufacturing and supply chain technologies. Our tech teams work together to revolutionize data science and engineering initiatives, provide highly scalable real-time and streaming platforms, and create secure e-commerce and in-stadium fan experience products. Our own e-commerce platform transacts in over 190 countries, 17 languages, and 14 currencies. Our motto is “#GSD”—get stuff done—and we do just that. If you want to be at the nexus of sports, commerce, and technology, come be a part of our industry-leading team here at Fanatics Tech.

Responsibilities

Thought leader with experience educating business, product management, and engineering partners on the value of user-centered design and design thinking.

Handle multiple channels of internal input in a complex organization (B2B, B2C, and In-Venue Retail) and user feedback; be decisive at balancing conflicting inputs and helping the teams find the right solutions and make the right tradeoffs.

Proactively solicit, leverage, and share design research, competitive research, voice of customer data, and analytics to create full-featured and strategic products.

Maintain a prioritized roadmap of key areas to improve product experience organized by themes with clear justification and ability to articulate the rationale for priorities

Define key UX metrics and effectively communicate impact of the UX team to a variety of cross-functional stakeholders, including business, engineering, and product management teams.

Experience in starting or scaling a design system/component library in collaboration with engineering teams to drive improved efficiency, velocity, & consistency.

Be a strong advocate for rapid prototyping, getting customer feedback early, and iterating the experience based on customer analytics

Inspire, motivate, and mentor a team of highly talented, self-motivated designers. Experience with growing the UX team to align with long term product & business strategy. Create and develop a department vision and philosophy.

Requirements

- 10 years of experience with direct leadership of User Experience/Product Design teams
- Deep knowledge of a range of qualitative and quantitative UX research methodologies and techniques
- Portfolio of UX design / research work demonstrating ability to work across the product development process
- Experience leading UX for complex enterprise applications 
- Experience leading UX for consumer facing products
- Able to present and defend ideas while driving team excellence
- Think and act strategically, proactively, and remain resourceful and inventive with a user-centric, research-driven approach for design and discovery
- Ability to sketch and visualize ideas and user scenarios
- Mastery in the documentation of: scenarios, wireframes, visual design, low and high-fidelity mockups, and prototypes

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.
 
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants.  Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
 
 Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
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