Lead UX Strategist

About the opportunity

Contentful is looking for a Lead UX Strategist to shape the customer experience across Contentful.com . In this role you’ll translate our evolved GTM strategy to the website, creating an engaging customer experience that serves for multiple target audiences whilst working with our brand and content teams to define the website content strategy. You’ll be the driving force behind the experience evolution and overhaul, working to accelerate adoption and drive engagement, contributing significantly to the growth of the business through the optimization of user journeys and conversion on Contentful.com. You’ll mentor and grow a team of designers (including our summer UX internship program), and work collaboratively within a cross-functional, agile team to conceive, design, test and implement UX and performance-enhancing experiments that uncover actionable insights through qualitative and quantitative data to further test and iterate.

While owning the design direction and execution for Contentful.com, you will also have the opportunity to contribute to exciting overarching strategic initiatives working with design leaders across the company, including UX researchers, and product and brand designers, with a goal of creating a holistic UX across all Contentful digital touch points.

What to expect

• Lead the UX strategy and execution for Contentful.com, the face of our brand and the core of our demand generation engine. You have the skills and experience to create persona-driven design decisions, improving the user journey for our customers and prospective customers, and encouraging specific behaviors that bring value to them and to Contentful
• Develop a data-driven UX design practice that puts A/B testing, user journey mapping and analytics at the forefront of you and your team’s work. You are able to expertly interpret web data to improve experiences and outcomes such as conversion and engagement rates
• Own the evolution of the website design system, leading the creation of engaging, user-centered experiences and evangelizing UX best practices amongst team members and stakeholders
• Grow a high-performing design team in a fast-scaling, startup-like environment. Leading by example, you know how to be a thoughtful mentor to your team and your teammates, ensuring success in a collaborative setting
• Lead projects from discovery to delivery, practicing and propagating agile processes in collaboration with developers and content creators
• Prioritize design projects and tasks to meet team deadlines while producing a high quality of work. You are able to work in an iterative process to meet business and user needs, while not necessarily requiring perfection at every stage

What you need to be successful

• 7+ years experience as a UX designer focused on end-to-end user experience for the web (desktop and mobile)
• Work samples that show evidence of design problem solving, UX strategy, user flows, wireframes, and modeling of user needs
• Past successes reviewing website analytics, observing and/or reviewing third-party qualitative findings, and applying them to improve user engagement and conversion
• Experience developing A/B testing plans and strategies and applying them in ways that increase website engagement and conversion.
• Experience working within an environment where coordination between roles is imperative
• Proficiency in design and prototyping tools such as Figma, Sketch, Photoshop, Illustrator, etc.
• Experience using A/B testing tools (e.g., Hotjar, Optimizely)
• Experience with Agile/Scrum, or a willingness to learn
• Interaction Design (IxD) experience a bonus

What's in it for you

• Join an ambitious tech company reshaping the way people build digital products.
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• We value Work-Life balance and flexibility! A generous combination of vacation days, trust-based work hours and the option to work from the home office/remotely
• Use your personal education budget plus education days to improve your skills and grow in your career
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• Share and navigate the excitement of your new role with your CFF (Contentful First Friend)
• Relocation assistance for candidates moving to Germany and Immigration support when requiring a visa to be employed directly with Contentful

To view more career opportunities, visit https://www.contentful.com/careers/

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