Deskpro is hiringUI Designer

Full TimeUI Design
Posted 2y ago

We are looking for an experienced, software product focused UI Designer with the passion, ambition and drive to help design Deskpro's next generation of features and see them delivered them to millions of users.

This role is a great opportunity for someone with a creative flair and an extreme eye for detail, who is looking for the next step in their career, leading on UI Design projects at a growing & profitable software company based in Wimbledon, UK.

Deskpro fits into the category of "helpdesk software" but the software is really a collection of over a dozen products: a ticketing system, help center (itself a range of products), live chat (widget and interface), VoIP call center, multi user email client, tasks, instant messaging, report builder, admin system, publishing engine, mobile apps and more!

You would be working on the major design project we have begun upgrading and 'componentising' the whole interface - along with developing designs for major new features and channels for Deskpro. You would be leading design projects taking ownership from concept to deployment.

You'll be part of our small, but growing design team, working with modern design tools (e.g. Figma is our current primary tool) in a fast and dynamic environment where you will have a big say in what we do and how the product will look and work.

For more information about Deskpro, head to our Careers page.


  • We’re looking for a talented Product Designer to join our product team in the London office
  • Collaborate closely with our Lead Product Designer and Head of Product to incorporate new features and constantly improve our existing software to a delightful experience that instils trust in our users
  • Understanding and synthesising customer insights and data to solve complex problems, develop ideas from sketches to high-fidelity designs ready for handoff
  • Clearly communicate the progress of designs and articulate design decisions to stakeholders
  • Bring in processes and structures to consolidate our design iteration process
  • Maintaining and evolving the existing design system and components library to ensure the team works efficiently
  • Being in a small agile team, you will take full ownership and have autonomy over a range of exciting and challenging projects. Your contribution will be highly valued.
  • Working in a high-growth, ambitious digital SaaS environment with the opportunity to shape the future of our product and make a positive impact for tens of thousands of users


  • 3+ years of experience in a product design role; ideally working with a tech company, product-driven start-up, or digital agency working on product design.
  • Demonstrated experience in end-to-end product design (UX & UI)
  • A portfolio showcasing your strategy and process - not just the final solution. Some of the things we look for in case-studies include: A deep understanding of the problem space, a pragmatic design approach with strong hypotheses and clear measures of success on top of the final execution
  • Experience designing browser based software
  • Experience building and managing a design system in Figma
  • Deep strategical thinking around design systems and product vision
  • Proactive attitude towards finding new solutions to undiscovered problems
  • Ability to balance process and execution effectively
  • A passion for working with others and sharing best practice
  • (Desirable) Proficient in prototyping tools used to build micro-interaction animations (Framer, ProtoPie etc.)
  • (Desirable) Experience designing for B2B SaaS
  • (Desirable) Experience designing for iOS and Android


  • Competitive Salary £50k + Share Options Package
  • 25 days holiday plus UK Bank Holidays
  • BUPA Private Healthcare & Cash Scheme, Pension Scheme, Bike storage, Season ticket loans, Reduced gym membership, Cycle to Work, Free Phone SIM (unlimited calls, data etc).
  • MacBookPro & 2 x 4k Monitors, ergonomic chair & sit-stand desks as standard.
  • Monthly team socials and awesome Xmas & Summer Parties.
  • Personal budget for training and growth.
  • A chance to be truly invested in a growing software company, with generous share options.
  • Lovely bespoke offices, BBQs in the summer, Monday team breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks with beers for Friday afternoon.
  • A mixture of autonomy over your role and real responsibilities to the team and business.

**Please attach a link to your portfolio when applying**

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