UX Designer
Helpshift
We are on a mission to rid the world of bad customer service by “mobilizing” the way help is delivered. Today’s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to a revolutionary in-app experience that allows users to interact with Brands on their own time. Through our market leading AI, chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers empowering them to solve more problems and delight more customers. Companies such as Brex, EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 820 million active monthly consumers are enabled on 2B+ devices around the world with Helpshift.
Technical experience & Ownership of end-to-end UX Implementation:
- Ability to prioritize and transform insights and requirements into simple, intuitive user flows and interfaces
- Strong Information Architecture skills
- Deep knowledge of design patterns and principles
- Extremely familiar with Guidelines. Knows the rules and what rules can be broken.
- Understands content strategy concepts (e.g. information architecture, taxonomies, ontologies, and facets) and how they impact user experience design.
- Proficient in the modern and standard digital sketching and rapid prototyping tools (Figma, Sketch, Adobe Xd, Invision, etc)
- Knowledge of design systems and design strategy
- Knowledge of grids, mood boards, typography
- Comfortable with divergence and convergence
- Innovative – the ability to approach things differently or do different things to deliver goalsExperience working on multiple, transaction-heavy web and mobile platforms
- Understanding of responsive and mobile design constraints
- Understanding of micro-interactions
Working, Collaboration:
- Excellent communication skills - both written and verbal, to articulate complex or technical issues
- Good presentation skills
- Organizational and analytical skills
- Comfortable with ambiguity/fuzzy requirements
- Ability to work under deadlines and within a dynamic environment
Requirements:
- Solid Design Foundation
- Minimum 4 years of experience
- Handled multiple domains and complex requirements
- Relevant design qualification/education in Design or a strong portfolio
- Extensive experience of User Centered Design methodology and its practical implementation
- *Resume and Portfolio to exhibit your work experience.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.