Senior User Experience Researcher

Description

About Cosmose

Cosmose is a fast-growing software company on a path to revolutionise the $23 Trillion retail industry. Cosmose AI understands, predicts and influences how billions of people shop offline by seamlessly adding data-driven actionable insights back to their online and digital assets. Cosmose delivers results for the world’s biggest brands, including L'Oreal, Estee Lauder, LVMH, Cartier and Walmart. Cosmose is seamless (no hardware), accurate (1.6 meters positioning accuracy) and everywhere (+1 billion smartphones and +500,000 offline stores).

Cosmose is now valued at over $100 million and raised a Series A investment fund from Tiga Investments, OTB Ventures and TDJ Pitango. With numerous successful business projects and collaborations in China, Hong Kong and Japan in the last 3 years, we are now embarking on an exciting and ambitious market expansion plan across APAC. Through these expansion strategies, Cosmose will not only expand our footprint to new destinations, but our technology and expertise will aid retailers to recover from the pandemic and transition their businesses into the post-pandemic world via a data-driven approach.

Cosmose AI was recently awarded “Most Innovative Use of Mobile Technology,” by Mob-Ex Awards 2021, Asia’s biggest mobile marketing awards. It also was recognized for Best Use of Digital Solution, the Best Use of O2O Strategy & the Best Use of Technology category.

About KaiKai

KaiKai is a subsidiary of Cosmose. It is the fastest growing shopping app in Singapore, offers curated secret deals from superbrands. Accessing deals on their mobile that are in their vicinity, users can shop at their convenience in-app and collect in-store.

Marrying mobile shopping with the in-store experience, retailers can now deliver a truly omni-channel experience with KaiKai and report on results that are actually measurable. Our technology and expertise will aid retailers to recover from, and transition their businesses into the post-pandemic world via a data-driven approach.KaiKai is the expert in creating hype and driving traffic to offline stores. KaiKai partners with some of the best brands to offer deals at never-seen-before prices across luxury fashion, beauty and skincare, electronics, dining, staycations, spas and more.

We're proud of its successful launch in Singapore last year, the shopping spree that KaiKai envisioned for Singapore now calls for a hiring spree for rockstars. We're an ambitious team brimming with passion in what we do, with massive goals set out ahead.

We are searching for a Senior UX Researcher to join our team. As a Senior UX Researcher, you will play an integral role in the product development team and collaborate with other team members to make key decisions regarding product needs. We value experience in design for both web and mobile environments. In this role, you will be tackling unique analytical problems from all angles, while advocating for the best user experience and continuously improving the look and feel of both internal and external-facing products.

We’re looking for someone who

• Dreams Big: Ambitious, passionate and achieve massive goals
• Customer-centric: We care about our customers and strive to provide them with the best solutions
• Celebrates both Success & Failure: Rejoicing the wins but also reflecting, learning & improving proactively when there are defeats
• Honesty and Integrity: We appreciate respectful feedback
• Problem Solver: You’re a fixer and not a complainer
• Actionable: Work fast, make smart decisions fast, move fast with conviction

What you'll do

• Conduct qualitative and quantitative mixed methods research e.g. web/app analytics, A/B testing, surveys, etc.
• Translate research and test findings into digestible deliverables e.g. research reports, experience maps, personas, etc.
• Act as an important player in shaping our products
• Work cross-geographically with different teams and users (Cosmose is a global startup with multiple offices around the globe)
• Participate in a revolution of the approach to online and offline shopping
• Work with a flat structure and a no-B.S. culture

What you'll need

• Minimum 4 years of experience in UX research at a relevant product, brand or agency
• BA/BS in Design, User Experience, Human-Computer Interaction, or other related fields is preferred
• Ability to measure, analyze, and organize user experience research and analytics
• Ability to evaluate website and app performance using Google Analytics, Smartlook, Hotjar, and other platforms to draw insights for recommended improvements
• Ability to wireframe and validate work using the usual tools like Whimsical, Figma, Sketch or similar
• Ability to work collaboratively across different teams with different skill sets, including Marketing and Product Managers, Engineers and other business stakeholders
• A strategic and conceptual thinker as well as a tactical and pragmatic practitioner who gets stuff done
• Know when to uphold design conventions and when to break them

For this job application, a portfolio or samples are required. We would like to see at least three case studies with a thorough analysis of a user experience problem, and a showcase of how you solved it.

What you'll enjoy:

Cosmose provide employees with a great platform where one could immerse and learn about the most exciting, innovative and disrupting technologies on offline behaviour solutions; unveiling untapped opportunities and profits in the industry. The company constantly innovates to invent and apply world-class technologies with a rockstar engineering team including four world championship programming medalists. You’ll be working with a strong leadership team backed by experience from various key strategic areas and many other driven & intelligent people across the company. Cosmose is a place where great culture and goals unite departments and individuals to achieve big milestones together.

Are you ready for new, exciting challenges and to put your name down in history for the future of shopping?

Apply now and join our revolutionary journey.

Read more on:
TechCrunch, Business Insider, Forbes and CNBC.