Principal UX Designer

The Challenge

As a Principal UX Designer, you will lead and shape complex projects while ensuring consistency, quality, and efficiency in our product design processes. You will collaborate with cross-functional teams to deliver lovable user experiences and mentor those around you. 

Your Mission

• Take ownership of shaping project goals incorporating high-level design direction and roadmap goals. 
• Be able to move critical work through sprint while developing and planning a product area vision with leadership. 
• Deliver solutions that have a broader impact outside your current product area. 
• Ensure your cross-functional team delivers a consistent, thoughtful, and thorough user experience with all the work they release. 
• Continually mentor your design team to discuss, collaborate, and define patterns and research practices. 
• Continually contribute to research and analytics best practices and processes. 
• Mentor individuals internally and externally to your team to create usable and lovable products. 
• Demonstrate a sense of ownership and accountability for the team's work and outcomes. 
• Craft thoughtful UX writing to support your design solutions. 
• Demonstrate a sense of ownership and accountability for the team's work and outcomes. 
• Plan for product area improvements to help our customers accomplish their goals as efficiently and effectively as possible. 
• Meet with customers weekly to know and represent them in the SDLC process. 
• Conduct independent research to understand customer needs and de-risk assumptions. 
• Define your problem space through continuous discovery and exploration, crafting a deep understanding of customer and business needs in your domain. 
• Create Eng-ready design deliverables using a component library or existing content so sprint counterparts can execute features every three weeks. 
• Oversee sprint deliverables so that the intended customer's experience is protected. 
• Advocate and evangelize UX processes across stakeholder touchpoints. 
• Be the primary advocate for the user across the entire product experience helping others understand the customer's voice. 
• Report on product area findings and recommendations to your cross-functional and design teams. 

You Are

• Minimum of 7 years of experience in UX/UI design, with at least 2 years of experience creating B2B products. 
• A solid portfolio showcasing design thinking, visual design, interaction design, and user research skills. 
• You have a learning mindset. You are intellectually curious with a desire to learn and grow. 
• You have mastered qualitative and quantitative collection activities and enjoy sharing your knowledge with other designers 
• You have mastered qualitative and quantitative collection activities and enjoy sharing your knowledge with other designers 
• You are passionate about re-imagining an existing product 
• You have experience with content strategy and platform design 
• You lead by example. 
• You can share a proven aptitude for UX design and strategy. 
• You are willing to work in collaborative teams to solve problems. 
• You're a clear, concise, and persuasive communicator. 
• You have experience building SaaS products.  
• You have a high degree of visual polish in your UI design and an understanding of communicating detailed interactions with engineers.  
• You have experience working in an agile software development environment. 
• You are loyal to customers and your craft, needing to be involved in product decisions for customers from concept to completion. 
• You are driven by understanding user behavior and have experience designing complex experiences. 
• You know how to collect customer data, perform heuristic evaluations, create journey maps, or employ other UX activities to inform usable and lovable products. 
• You have exacting standards and constantly upgrade your understanding of design thinking and UX best practices. 
• You have experience working within WCAG 2.1 AA standards. 
• You are passionate about solving problems, innovation and removing friction from users' experiences. 
• You are resilient. You can manage multiple input points, meet varying deadlines, be realistic about project releases, and know where to put your efforts.