Associate User Experience Designer




Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in San Jose, California with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com.   


Design skills   

The key capabilities we are looking for are:    

  • Interviewing users. You are confident interviewing users remotely or in person to understand their expectations, motivations and challenges. 
  • Identifying patterns and user journeys. You are not phased by complex business processes. You know how to synthesise insights from multiple sources to uncover the underlying user needs. You communicate these clearly, always thinking about end-to-end workflows. 
  • Facilitating design. You know that your team have great insights and ideas and you actively harvest these using collaborative techniques such as design workshops.
  • It’s on you to make ideas tangible, focussing on the level of fidelity that is appropriate for the problem in hand and always optimising for quick learning and decision making.
  • Usability testing. You know how to run a usability test and turn the findings into actionable improvements.
  • Visual & interaction design.You creatively solve problems, aligning with design patterns and principles to boost your efficiency.

Your approach   

Equally important to us is your approach and attitude.   

  • Collaborative-first. Your success and your team's success are intrinsically linked. Your behaviours are centred around team success, and you expect the same of others. 
  • Proactive communication. You share your insights & ideas in a timely, compelling fashion, knowing that this informs and invites support.
  • You educate your scrum team on user-centred design techniques through your actions and communication style.
  • Knowing designs value. You know where the value in any design is and are able to clearly articulate this in prioritisation trade-offs.
  • Standing your ground. You know when and how to take a firm and persuasive stance, backing your position up with evidence.
  • Moving quickly. We work in Scrum, aligned to lean principles. Things move fast and change often. We haven’t found the silver bullet for complete UX and Scrum harmony, but we’re trying hard and making progress. You will help us move faster.
  • Product Knowledge. You will demonstrate a thorough understanding of application standards and solutions for enterprise software. You love complex systems and solve complex problems for intricate business processes.


  • Fluent written and verbal English language skills.
  • You need to be a good communicator, with the ability to articulate your ideas effectively
  • Be a self starter, motivated with an appetite to learn
  • You must have a good understanding of a user-centered design process
  • Experience in creating design assets - user journey maps, wireframes and prototypes


  • Worked in an Agile environment
  • Hands on experience with user research and usability testing
  • Experience with business software or a business environment


Certinia is an affirmative action and equal opportunity employer. As an equal opportunity employer, Certinia does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Certinia also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact recruiting@certinia.com. If applicable under the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, Certinia considers qualified applicants with arrest and conviction records for employment.

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