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Senior Product Designer


CityPASS is looking for a talented Senior Product Designer to evolve our experiences on the CityPASS ecommerce website and related web apps. As the sole Product Designer on our team, you will have an essential role in discovering, designing and refining our customer-facing products. You will be working on a cross-functional team with a product owner, product manager, software developers, marketers, and content creators to define problems and discover opportunities that create the most value. CityPASS follows Agile development principles to continuously provide value to our customers. Our team celebrates continuous improvement and learning over perfectionism. We are looking for a designer who is creative, good at understanding people, and energetic/enthusiastic about what they do. We desire a lifelong-learner that is focused on making progress every day with us. 

Key Objectives

  • Champion the user while designing intuitive and engaging product experiences
  • Create mockups, wireframes and prototypes of various fidelity to quickly validate new product designs / concepts
  • Iterate your designs through usability testing and user research, with an eye towards constant improvement
  • Collaborate with a cross-functional team to define problems and determine appropriate solutions for existing products
  • Identify user research needs and coordinate studies based on need
  • Communicate conceptual ideas, solutions and design rationale to business stakeholders in a manner that simplifies complexity and generates excitement
  • Define the information architecture, the interactions, and the visual design for our ecommerce product and related apps
  • Help build and apply design standards/processes for the team
  • Stay current on the principles, patterns, libraries and best practices in user-centered design and product development
  • Craft future design pieces to inspire the longer-term vision for our products

Skills & Experience Qualifications

  • At least 3-5 years of professional experience in product design, user experience design or visual design
  • Strong problem-solving and critical thinking skills
  • Exceptional communication skills that can create buy-in for user-centered product designs, as well as an ability to speak on a technical level and communicate clearly with engineers and other stakeholders within your team and beyond
  • Excellent time management/prioritization skills
  • Mastery of modern UI design patterns and libraries
  • Very organized and able to document the product design process and work files
  • Ability to work well in a highly collaborative environment, including the ability to influence cross‐functionally and build strong relationships across the organization
  • Experience with Scrum and Agile methodologies is preferred
  • Experience with Google Analytics or another web analytics system is a plus

A portfolio of your design work must be included with your resume to be considered.

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