BBitvavo is hiringSenior UX Researcher
In 2018, Bitvavo launched the first version of its digital assets trading platform, to bridge the gap between traditional currencies and digital assets. By offering transparent fees, a wide range of assets and an easy to use platform, Bitvavo is making the currency of the future accessible for everyone.
In two years' time, Bitvavo has established itself as the market leader in the Netherlands and one of the largest in Europe, with over one million users exchanging tens of billions of digital assets a year.
Our team, located in Amsterdam, is looking for self-driven, talented people who can help make digital assets available for everyone.
About the Opportunity
Bitvavo is on a mission to make digital assets accessible to everyone. As part of this journey, we are looking for a Senior UX Researcher to join our growing and user-centric UX team. In this role, you will play a vital part in helping Bitvavo deeply understand its users, uncovering insights that shape our product strategy and create meaningful impact. You will collaborate across design, product, and marketing to ensure decisions are informed by evidence and driven by user needs. As a champion of user advocacy, your research will guide us in building a best-in-class experience for our customers—especially across key European markets.
What You’ll Be Doing
Lead the planning, execution, analysis, and sharing of user research to inform product, design, and marketing decisions
Define and implement best practices in research, including toolkits, guides, and templates for scaling tactical research across teams
Manage and evaluate external research vendors and tools to support end-to-end research operations
Synthesize complex qualitative and quantitative data into clear insights, reports, and business opportunities
Represent the voice of the user across all stages of product development and strategic planning
Own the research roadmap and OKRs in partnership with UX and Product leadership
Mentor and support the growth of other UX researchers as a senior member of the team
What We Look For
Minimum 5 years of experience in user research within a fast-paced, product-driven environment
Expertise in both qualitative and quantitative research methods such as user interviews, usability testing, surveys, and A/B testing
Deep cultural understanding of the Dutch or German markets, either by background or prior professional focus
Excellent communication and storytelling skills in English, with the ability to influence across disciplines
Strong sense of ownership and a track record of driving research initiatives from concept to execution
Collaborative mindset with a passion for mentoring and elevating others in the research community
Based in the Netherlands or open to relocation
At Bitvavo, we believe that diverse perspectives drive innovation, foster creativity, and lead to better outcomes. We are committed to building a team that reflects the diversity of the communities we serve and creating an inclusive environment where everyone can thrive. We welcome applicants of all backgrounds, identities, and experiences. Regardless of race, ethnicity, gender, sexual orientation, age, religion, ability, or any other characteristic. Join us and be part of a team that values and celebrates your unique contributions.
Bitvavo does not accept resumes from staffing, search, or recruitment firms without a signed agreement. If you send us a resume without such an agreement, we may contact the candidate directly without any obligation whatsoever and no fee of any kind will be paid should we hire the candidate.
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