SiteMinder is hiringLead Product Designer

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Lead Product Designer role...

SiteMinder’s Experience Design team is on a quest to make every hotelier’s job easier and their business more profitable. To help us get there, we’re hiring a Lead Product Designer to join our team in Estonia. If you’re a self-sufficient problem solver, who loves human centred design, keep reading!

Our designers provide design and research capabilities across all SiteMinder products, including UX, UI and user research, all of which help form great product experiences for customers and guests. In this case, the role is responsible for the end-to-end digital guest experience, including products that enable hoteliers to create websites, manage omni-channel messaging, and drive engagement through online check-in, upselling, and feedback gathering, while maintaining a holistic view of the guest journey across all stages of their visit.

This role also requires people management capabilities as the successful candidate will be leading the product design practice in Europe, including line management of any junior-mid Product Designers as the team expands.

As our product team in Estonia is still growing, we are also expecting the Lead Product Designer to take on some responsibilities normally associated with a Product Manager. The successful candidate will not only work closely with designers, but also with our VP of Product and Product Owner to provide an end to end product management capability.

What you will do...

• Providing product design leadership to the local team, particularly designer, PO and engineers.

• Managing all designers located in Europe (currently one).

• Product Manager duties for one or more product, including assisting the Product Director with creating a product vision/roadmap, feature prioritisation, and defining project objectives.

• Establishing effective processes and ways of working with the local team (incl engineers).

• Contributing to the design leadership team, made up of the Head of Design plus all other Lead/Principal Designers.

• Attending meetings between 7:00-9:00am EET/EEST to align with colleagues in APAC.

What you have...

• Extensive experience with hands-on UX and/or product design and people management

• Great communication skills in both written and verbal English

• Deep experience with owning and leading the product lifecycle from research to release.

• Experience with product management.

• Proactive and collaborative mindset.

• Self-sufficient and comfortable working with high degrees of autonomy, as the rest of our product team are located in APAC.

• Experience in a Product Manager role.

• Experience in, and high comfort with, working in a fast-paced, agile environment.

• Experience working in a B2B SaaS company (bonus points if it’s in the hotel industry).

Our Perks & Benefits…
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.