YouView is hiringHead of Product Design

Full TimeProduct Design
Posted 4y ago

YouView’s award-winning experiences on smart TVs and set-top boxes reaches around 3 million homes in the UK through BT TV, Talk Talk TV and retail channels with Sony Bravia TVs and Humax DVRs.  
As the TV landscape continues to be disrupted, we are looking for a new Head of Product Design with a pedigree in user design thinking to spearhead our Product Design team and be responsible for creating game changing TV experiences for the 2020s. Its a genuine opportunity to transform how millions of UK homes watch television up and down the country.  


As Head of Product Design, you will lead and inspire a team of Product Designers and a User Research Manager. You will own the Product Design process from vision to execution and ensure your team create industry leading experiences.  You will evangelise user design thinking across the company and particularly those heavily involved product development process. You will work closely with Head of Product and Head of Visual Design to bring to life the product vision and ensure your teams are highly collaborative and effective to achieve our shared goals. 

Key Responsibilities:

    • Leading, managing and coaching team of product designers and a user research manager 
    • Ensuring your team successfully collaborate and contribute as design leads in embedded agile teams working very closely with product managers, tech leads and developers  
    • Managing the end to end design process from user research, ideation, prototyping, designing, experimenting, launching and optimising 
    • Owning Information Architecture and Interaction Design patterns 
    • Owning end to end user research from lab based qual to survey based quant 
    • Running of user community and quarterly CSAT tracker (via agency) 
    • Managing stakeholders across customers, shareholders and internally 
    • Playing a pivotal role in cultivating a healthy design culture 
    • Defining and driving Product Design strategy that integrates with, and informs, the broader Product strategy 
    • Engaging regularly with Exec and Senior Management where you will effectively represent design, your team's objectives, learnings, progress and celebrate their achievements 

Skills & Experience:

    • Leadership in Product Design across digital consumer facing products ideally for TV entertainment experiences  
    • Relevant degree or qualification  
    • Experience in data rich platforms and used to scaled experimentation such as multivariate testing  
    • Strong pedigree in design thinking and latest product design/product development methodologies and ways of working 
    • Effective leadership of high performing teams with strong ability to coach and motivate 
    • Passionate and enthusiastic for design and a creative all-rounder with good eye for detail  
    • Excellent communication – written and verbal presentations at all levels as well as the ability to tell a story persuasively bringing audiences, colleagues and customers on the journey 
    • Data savvy, analytical and the ability to contribute to strategy 
    • Highly collaborative and effective team player particularly with peers in the Product and Design management team 
•  Competitive Salary on offer
•  Annual Bonus
•  London City location with easy access to Cannon Street & London Bridge
•  Pension Plan
•  Private Healthcare
•  Flexible working
•  Holiday purchase programme
•  Season Ticket Loan
•  Free Set Top Box
•  Staff Discount Scheme
About us:
YouView launched in summer 2012, brought BT Sport over IP in 2013, an upgrade to 4k and the launch of Netflix in 2014, partnered with Sony to offer the UI for its TVs in 2015 and brought the first UHD device to the UK. YouView launched a major upgrade to its underlying platform in 2017 with an award winning UI in the UK with a powerful cloud back office providing new data and insights into how consumers watch and find TV. It recently announced the launch of Amazon Prime with BT and the arrival of Sky Atlantic in early 2019.
YouView continues to innovate and is working with the BBC to trial a UHD version of BBC iPlayer. YouView has won a number of major industry awards including Advanced TV Innovation of the Year at the 2017 Content Innovation Awards and Best Platform at the annual T3 Awards and most recently winner of the National Technology Awards for TV, Film and Broadcasting Technology of the Year.
Our Values:
We’re Smart
We hire the best and work as one. Informed by data but inspired by insight, we find brilliant new ways of making the complex simple
We’re Always Ahead
We are focused on the future continuously evolving and innovating to bring a better TV experience everyday
We’re on your side
Working with our partners and understanding their customers we shape the perfect TV experience around our viewers
Find out more about us on our social media:

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