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Experience Researcher

Globality

At Globality, we’re proud to embody the core values of innovation, collaboration, and trust in both our culture and product.

We’re creating ground-breaking technology utilizing a world-class, AI-powered Platform that revolutionizes how businesses buy and sell services. We are an open, inclusive, and diverse organization and our employees are at the heart of the great products we create.

We’ve raised over $172M and are supported by an impressive group of prominent investors, including Al Gore and SoftBank Vision Fund. Our co-founders, Joel Hyatt and Lior Delgo, are seasoned entrepreneurs who bring an extensive business-building experience to our organization. Our impressive board includes Dennis Nally (former Global Chairman of PwC) and Ron Johnson (former SVP of Apple).

We’re excited to deliver the best in both innovative technologies and customer-focused experiences to realize our mission of creating a more inclusive global economy. Come help us build something great!

Role Summary:

We are looking for an experienced User Researcher who is interested in solving product and user challenges. User research includes adaptive usability testing for conversational interfaces, artificial intelligence (AI) powered interactions, combining human experts with machine intelligence, and creating behaviorally informed habit-forming and habit-changing dynamics.

You will work closely with our Design and Product teams to develop and evolve user experiences across our product and experiences for client users, service providers, and our internal team of domain experts. You will be the first user researcher collaborating with cross-functional teams to user testing design workflows, interactions and visualizations, create personas and evangelize the product vision across the company.

As a contractor you will partner with designers and product managers to work on usability testing for new features for the next three months.

What you will be doing:

  • Lead user research end-to-end experiences

  • Identify questions for product and business

  • Find users with similar enterprise experience for onsite interviews and usability testing

  • Gather insights from interviews using usertesting.com, share findings and next steps through presentation decks and reports

  • Partner with product and design teams on user testing, including paper prototypes to high fidelity mockups

  • Collaborate with PMs, designers, engineers and leadership

  • Use qualitative and quantitative methods

  • Develop and maintain our go-to user research methodologies

What we are looking for:

  • Minimum of 2-4 years of experience (corporate, software, web) a user research participating in the complete product development lifecycle of several successfully launched web and/or software applications.

  • Experience with one or more of the following: conversational interfaces, Bots/Assistants, AI/Machine Intelligence.

  • Experience working with cross-functional teams including product management, engineering, and customer facing functions.

  • Degree in HCI, Psychology, Anthropology, Cognitive Science, or equivalent combination of education experience

  • Portfolio of research work (charts, scripts, reports, before and after results) that created high impact to product, UX and business

  • Able to work independently and work on multiple projectsExperience with enterprise applications

  • Able to create paper prototypes, wireframes, reports

  • Data driven, understand user metrics

  • Experience with different types of user interviews: phone calls, in-person and online

We are an equal opportunity employer. We believe diversity makes teams better and that discrimination based on race, gender, or anything else is self-defeating.

 

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