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User Researcher & Engagement Lead

Rivian Automotive

This is what you’ll do:
·Help solve some of the most challenging and relevant environmental issues by influencing product strategy and roadmaps through customer insights     
·Engage your storytelling skills to connect our projects and insights to the broader Rivian narrative
·Synthesize existing data that underlies the most robust research on carbon footprint and waste streams as related to communities, end users, and public opinion
·Collaborate with the Rivian Communications team to generate internal and external content and keep all employees engaged and informed about sustainability
·Structure human-centered research and lead fieldwork, analysis of findings and insight development
·Connect insights to design and collaborate with teammates to integrate findings into product design and software roadmaps and conduct focused testing of prototypes among early stakeholders
·Create reports and presentations to document and bring to life insights and impact themes in an engaging and inspiring way that our audiences can easily digest
·Build and grow strong relationships between your team and partner teams (UX, design, engineering, etc.) to create a full picture of end users’ experience
 
This is what you’ll need:
·A degree in design, communication, journalism, anthropology or 5+ years related experience
·Qualitative research experience with a proven ability to scope research, recruit participants, lead fieldwork, conduct interviews, perform desk research, lead synthesis and communicate findings
·Experience driving internal and employee-focused communications at a growing organization
·Experience telling stories through a variety of mediums: in-person events, virtual settings, digitally (Figma, PPT, etc.) or in writing
·Ability to synthesize research findings and to articulate insights that will inform and inspire design
·Ability to shape and lead strategic, systems thinking based upon insights gathered through research
·Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and partners with user-driven rationale
·Ability to work flexibly and efficiently, exercising a balance between research rigor and speed
·Experience using technology and digital methods to uncover needs (e.g.: experience conducting online ethnography, implementing remote user studies, and moderating/monitoring online communities
·Passion for sustainability and product design is a plus
·Ability to consider the bigger picture and possess the willingness to get into the specifics when needed
·Super organized: you have checklists for your checklists and can think 10 steps ahead
·Highly motivated self-starter and constructive team-player
·Strong interpersonal skills, resiliency, and ability to transition quickly from key influencer to confident decision maker
·Ability to have impactful conversations that educate stakeholders and influence cross-functional teams
·Ability to identify “next steps” independently and execute on a plan with significant autonomy
 
This is where you’ll work:
Department: Strategic Operations
Location: Multiple with eventual relocation to Irvine, CA.
 
Rivian description:

We Are Rivian
Rivian is building a new kind of car company. Starting from a clean sheet has allowed us to learn from and leverage what’s been done in the past while giving us the freedom to reimagine mobility from the ground up. Our vehicles and technology are designed and engineered to challenge what’s possible and to inspire people to explore the world in new ways.
 
We believe in the power of adventure. While a vehicle can’t make someone adventurous, it can nurture that fundamental desire in each of us to go places we’ve never been and do things we’ve never done — thoughtfully and sustainably. Science and invention depend on our innate curiosity and desire to explore the unknown.
 
Our development centers are located in Plymouth, MI, San Jose, CA, Irvine, CA and Surrey, England. In addition to these four locations, we have a modern manufacturing facility in Normal, IL and will begin production of our R1T and R1S in 2020.
 
The Adventure Is Just Beginning
Doing something different is never easy. It requires courage, optimism and grit. Core to delivering on our vision is building a team of curious individuals, determined to make a positive impact on the world. This means challenging ourselves, stretching beyond the bounds of conventional thinking, reframing old problems, seeking new solutions and operating comfortably in a space of uncertainty.
 
Our team has a diverse set of backgrounds— but at heart, we are adventurers on a mission to move the world in a new direction. We’re currently looking for thinkers and doers with a strong sense of adventure to join us on this journey.
 
Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.
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