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Product Design Manager

15Five

OVERVIEW 

To ensure our solution remains best in class, we are seeking a Product Design Manager to provide design strategy and solution support for the work within their portfolio group (we call these “Pods”). This role is able to influence high-level product strategy, help prioritize projects for their portfolio whilst mentoring and coaching 1-4 designers. You will collaborate closely with your Pod Group Product Manager (“GPM”) and Tech Lead partners. This role requires confidence in and passion for developing only the highest-quality solutions for complex enterprise problems. Not only do you care about having a meaningful impact on 15Five’s business, but you’re also invested in helping individuals on your team grow into their best selves through coaching, regular 1-on-1s, and feedback in line with our core values

WHAT YOU’LL DO

    • Develop growth-centered mentor relationships with designers on your team 
    • Coach designers on ideation and problem-solving through regular 1:1s and informal interactions
    • Build teammates’ confidence by celebrating wins and meaningfully recognizing each individual 
    • Seek feedback opportunities with the Design team, other stakeholders, and customersUnderstand your designers’ personal and professional goals 
    • Help designers set clear, realistic, and action-oriented goals based on their roles and aspirations
    • Coach teammates on communicating the value of design within their own squad
    • Coach designers on presentation, interpersonal, and team-communication skills
    • In collaboration with product management and research, partner on generative and evaluative research projects to continuously uncover end-user needs and inform the overall Pod strategy and priorities. Align on a partnership agreement at the start of the project for roles and tasks within Discovery.
    • Ensure design quality and cohesion across projects executed by your pod
    • Identify connections and potential collisions between different products, features, and platforms
    • Understand the outputs from Envision, Define and Discovery phases and use this information to drive the design strategy
    • Present your vision of the user experience in a compelling way that excites others to achieve it.Unpack the problem to drive the design solution by suggesting more research or discovery, if needed, to fully understand user needs
    • Offer strategic support and mentoring to Designers in the Pod
    • Advocate and coach designers on when and how to test solutions with customers

WHAT YOU’LL BRING

    • 5+ years of experience as a product or UX designer
    •  2+ years of experience as a Design Manager
    • Experience advocating for design across the organization
    • Mastery of layout, typography, and visual hierarchy 
    • Highly skilled in research, complex problem solving, information architecture, and workflows
    • Strong communication skills during complex projects, design critiques, and feedback sessions
    • Ability to run research sessions, analyze data, and define insights that drive decision making
    • Ability to balance user needs and business needs
    • Ability to coach others and inspire breakthrough thinking
    •  Practice and promote radical candor, with the ability to help others apply feedback effectively

WHO YOU ARE

    • Effective articulation of ideas, strategy and design solutions
    • An excellent verbal and written communicator (articulating design decisions, evangelizing design thinking, team collaboration skills, etc.)
    • Able to easily switch between strategic and tactical thinking
    • You have an ability to work efficiently with multiple tasks, projects, and manage a small team to do the same
    • You’re comfortable in a fluid environment with a tolerance for ambiguity and change
    • Growth-minded and open to coaching and mentorship
    • Passion for all things data
    • Excited about mentoring and helping designers grow

DESIRED IMPACT BY 3 MONTHS

    • Complete new-hire onboarding and job-specific training
    • Understand expectations for your role and Best-Self Management
    • Understand target-customer needs and behaviors
    • Deepen knowledge around your squad's features, best practices, and research
    • Work closely with your squad product manager to address prioritized projects on the roadmap
    • Build the foundation for strong relationships with your squad
    • Conduct a Best-Self kickoff with your designers and begin regular 1:1s to build relationshipsIdentify needs for your team and role and build out your OKRs for the quarter

DESIRED IMPACT BY 6 MONTHS

    • Regularly design and ship new features or enhancements with your squad
    • Contribute to the design discipline, proposing ways to improve processes, tools, and content
    • Deepen knowledge around 15Five’s product, best practices, and research as a whole
    • Contribute to team growth by interviewing and training new designers
    • Provide regular constructive feedback to your team
    • Conduct at least 1 round of Best-Self Reviews to discuss wins, challenges, and development

DESIRED IMPACT BY 12 MONTHS

    • Deepen understanding of and relationships with target customers
    • Serve as a key player in your squad to drive the roadmap forward
    • Contribute towards the future vision and roadmap for your key functional areasImpact customers via NPS and other key engagement KPIs through major squad initiatives
    • Discover your Zone of Genius and embody your best self
    • Become a safe, reliable source of support for your designers as measured by upward reviews
    • Encourage your team to make cultural contributions and share their own knowledgeSeek out opportunities for team members to reach their goals and discover their best selves

SAMPLE WEEK IN THE LIFE

    • Monday: Start the week with the company Boost to hear important announcements, review the week’s priorities, and address your team’s 15Fives before doing deep work on squad projects
    • Tuesday: Join your squad huddle to discuss and share in-progress designs, then spend the day doing deep work based on squad feedback or other work related to your design projects
    • Wednesday: Conduct 2 customer calls with your squad PM to validate prototypes, then continue with deep work on those prototypes ahead of gathering more feedback from the Design Team
    • Thursday: Spend half the day in 1:1s with your team and the other half on project deep work, finishing with a candidate interview for a new design role 
    • Friday: Start by reviewing priorities and discussing with your PM what needs to get done by end of day, address those items, write your 15Five, and wrap up with a virtual coffee with a colleague
ABOUT 15FIVE

15Five is a people and performance platform that instantly upgrades each and every manager. It works by combining employee engagement, continuous performance management, and manager effectiveness software with education, services, and community. At the heart of our approach is Best-Self Management, an evidence-inspired strategy for cultivating world-class managers and transforming organizations by unlocking every employee’s potential. With our holistic solution, CEOs, HR leaders, and managers create highly-engaged, high-performing organizations.  

We work with over 2,000 forward-thinking companies that use our solution to bring out the best in their people, including big brand names like Credit Karma, WP Engine, Adobe, and Fitbit. 15Five is backed by Next 47, Origin Ventures, Point Nine Capital, and Matrix Partners. Its headquarters are based in San Francisco, with offices in New York and Raleigh, NC. The company is working 100% remotely during the COVID-19 pandemic.

We’re excited to continue building out a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. Check out these links to learn more about what’s important to us.



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