Service NSW is hiringSenior Product designer

Full TimeUI/UX DesignSalary starting from $111,806 per annum plus superannuation and leave loading
Posted 3y ago

Join the Service NSW design team

Service NSW is the place for designers who want to use their skills to create better experiences for the people of NSW. 

We’re chiefly motivated to understand and empathise with the people of NSW so we can create meaningful, practical solutions to their problems.

If you’re looking to make a difference, now is the time to join our growing team of more than 80 designers.

Calling all designers

If you’re a passionate designer wanting to start or expand your career, Service NSW is ideal. 

Right now, we’re recruiting Senior Product Designers and have multiple permanent and fixed term roles available.

As a Senior Product Designer at Service NSW, you’ll:

  • maintain a customer-centric approach by supporting end-to-end product design through discovery, framing, iterative development and delivery
  • collaborate with stakeholders to understand business requirements and create innovative solutions that align customer expectations with product capability
  • ·overcome technical and prioritisation challenges by supporting best practice methodologies to ensure projects are delivered on time
  • maintain knowledge of relevant industry trends and challenges to identify, recommend and deliver innovative solutions that optimise Government product outcomes
  • ensure designs are reusable and consistent by championing andcontributing to, the Service NSW Global Experience Language (GEL) design components and patterns
  • provide guidance to more junior designers and support them in reaching their development goals
  • balance competing demands, ensuring project timelines are met and product deliverables achieved.

Working at Service NSW

As a designer at Service NSW, you’ll be part of a unique and progressive government organisation. 

The projects we work on are broad and varied, reaching residents as well as businesses.

You can expect:

  • your designs to impact the more than 8 million people in NSW
  • to work on projects that matter like Dine and Discover, small business support, Active Kids, Service NSW Mobile App and MyServiceNSW Account
  • flexible work arrangements such as remote working
  • to join a supportive design community where you can collaborate freely and learn from each other
  • an agile and collaborative team environment where testing, iterating and improvement is prioritised.
  • You can be confident that your customer-centred mindset will be put to work.

Service NSW commitment to diversity

At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work.

People with a disability are strongly encouraged to apply and we welcome a discussion regarding workplace adjustments to help maximise everyone's opportunity to fully participate and contribute.

We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live.


SNSW 9/10 Starting salary from $112,141 plus superannuation and leave loading


Attach a copy of your resume, portfolio or work sample. In addition, provide a cover letter outlining your skills and experience relevant to this role.

You can view the role description online.

For enquires relating to recruitment please contact Maylee Ching at Maylee.Ching@customerservice.nsw.gov.au

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

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