Senior/Lead UX Writer

Design jobs at Klarna


About Klarna

Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, and partner with 250,000 merchants – with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung and Lufthansa. Our offices are spread over 17 different markets, hosted by 5000+ employees from 100+ nationalities.

Klarna is the place where change is happening. Fast.

We are in a scaleup phase with a foundation in place while still being formable. Our focus is moving from payments to shopping. From invoices to inspiration. Having 100 million shoppers and 250K+ retailers is great, but we are nowhere near done. 

Design Competence - we make Klarna stand out 
Klarna is dedicated to enhancing and redefining the world’s smooothest shopping experience. The Klarna Design Competence is staffed by amazing people with a range of skills to best meet Klarna’s needs. We are not easily defined. We break into pop culture by making award-winning campaigns. We refine and implement Klarna’s voice. We make products simple and intuitive.

Who we’re looking for
We’re looking for an experienced UX writer to support the development, adoption and usage of the Klarna payment methods in the UK. Together with UX researchers, designers, analysts, and engineers, you will explore and iterate on the Klarna payments journey from end to end. 

What you will do

    • Own the UX writing vision, best practices and execution for building a compelling and clear messaging for your products
    • Collaborate with designers, product owners and developers to ensure that the product conveys the right tone and context in the entire experience
    • Continually test and improve our products by designing UX research experiments in collaboration with product designers and researchers
    • Dig into quantitative and qualitative data to discover opportunities to improve the user experience through content

You should have

    • 3+ years experience working in UX writing and content design for digital products, apps or websites
    • Experience working with global products
    • Native-level UK English competence
    • Great understanding of design process, usability and UX best practices
    • A solid track record of stakeholder engagement
    • Experience with qualitative and quantitative UX research, for example, designing and evaluating experiments, applying learnings to the product experience
    • Experience working with global products
    • A passion for working in a fast-paced environment together with people from all types of backgrounds - from engineers and UX designers to marketeers and analysts
    • A data-driven approach to your work and you aren’t afraid to start over from scratch
    • Experience with Sketch, Figma, Adobe XD, or similar product design tools
How to apply

Send over a CV in English. Please prepare also an UX Writing example in English (required).

If you aren’t able to provide a sample of your writing, you may be given a UX writing exercise instead.

Klarna is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Please refrain from including your picture and age with your application.
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