You’ll be responsible for identifying and designing improvements to the user experience, working with colleagues to implement recommended changes.
Review and improve the usability, accessibility and aesthetics of CLIENT’s websites and digital platforms globally, in line with our brand strategy and vision.
Collaborate with colleagues across CLIENT to identify and prioritise UX projects that will have the greatest positive impact on our audiences, providing advice and expertise on a range of initiatives.
Manage UX projects from research through to the approval of wireframes and prototypes – presenting concepts to internal and external stakeholders, incorporating feedback and advocating for the user throughout.
Support and contribute to the review and redesign of our key user journeys to ensure maximum engagement with CLIENT, particularly for organizations disclosing.
Run workshops for internal stakeholders to define objectives and priorities and facilitate idea generation.
Develop a digital design system for application across our digital channels, ensuring a consistent, high-quality and cohesive user experience that meets brand objectives. Work closely with colleagues to implement changes.
Work with the wider Marketing team and technology colleagues to shape and conduct user research, drawing clear, actionable insight from findings.
Be CLIENT’s point person for adhoc UX design decisions through continuous improvement exercises.
Required skills and experience
Solid experience of designing UX solutions that drive tangible impact on organisational objectives and support brand strategy.
An ability to conduct competitor analysis & benchmarking, create user journeys, user flows, sitemaps, wireframes and interactive prototypes.
A keen eye for user-centric design, coupled with knowledge of UX for accessibility and inclusion.
Excellent interpersonal skills and the ability to influence stakeholders at all levels to bring about change.
The ability to define UX research objectives and deliver on the results.
Experience working with complex organisations – either in-house or agency-side - managing multiple audiences, objectives and priorities.
Experience of working within a global organization that communicates in multiple languages.
A demonstrable track-record of staying ahead of UX trends.
Experience working directly with developers to optimise CMS website set-up.
Desired skills and experience
Experience conducting UX testing and research using a range of tools and methodologies.
Experience of UX design for B2B audiences.Experience or running effective Conversion Rate