SmartBear is hiringUX Manager and Strategist

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.? 

UX Manager and Strategist 

• Manage a team of talented UX/UI Designers and Researchers for engagement, growth, and excellence across multiple projects.   
• Apply your passion for UX strategy to deeply understand our users and solutions to influence our roadmaps and product direction.  
• Maximize your team’s impact through collaboratively organizing and prioritizing work and adjusting methods and processes.  
• Collaborate closely with your cross-disciplinary colleagues to build impactful solutions for our SmartBear current and future customers. 

About the role 

SmartBear seeks a UX Manager / Strategist for our API lifecycle portfolio. You will lead a team of talented UX Researchers and Designers, collaborating closely with your peers in Engineering and Product Management to create high impact solutions for our customers. You will keep the team organized and on-track with high quality deliverables. Your strategy skills drive insights that influence product direction and help define your teams’ priorities and goals. Team members will benefit from your support as they strive for excellence in their current roles and prepare for the next step in their careers. As part of the UX leadership team, you will steer the on-going growth, process improvements, and overall success of our growing team and product portfolio.  

• Craft UX strategy for your product areas to inform your team’s approach, planning, and ensure alignment with product management and engineering. 
• Focus, prioritize, plan, and ensure processes and approaches are the best fit for the project. 
• Collaborate cross-functionally, building relationships to deliver on company goals.
• Provide management functions such as hiring, expenses, time-off, and performance evaluations.
• Keep your stakeholders informed about progress and insights. 

We are looking for you if you have:  

• Experience managing UX Design / Research teams in a fast paced product development environment with strong cross-disciplinary collaboration.  
• A dedication to the success of your team and demonstrated ability to manage and deliver UX research and design deliverables that have a measurable impact on both business and customer success. 
• UX Strategy experience and a passion for this type of work.  
• Demonstrated ability and an interest in coaching others in UX/UI/Research and related skills.  
• Strong prioritization, planning, and organizational skills.
• Clear and persuasive communication skills.
• Experience in a product development organization with multi-site teams preferred.
• Strong interest in learning / expanding your knowledge of the API lifecycle domain and understanding the needs of developers and other key users of our products.  

Why you should join the SmartBear crew: 

• You can grow your career at every level. 
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.?
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.? 

Did you know? 

• Our main goal at SmartBear is to make our technology-driven world a better place.? 
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.? 
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.? 
• We’ve won major industry?(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.