SmartBear is hiringSenior UX Researcher

Full TimeUX Research
Posted 1y ago

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools BugSnag, TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. 

Senior UX Researcher

  • Lead UX research for the BugSnag Product.
  • Work closely with Product, Engineering and UX teams to build solutions to new SmartBear customer problems.
  • Tech Stack: Typeform, Dovetail, Pendo, Calendly and Miro.

Team intro:

You will be a member of a highly experienced team – UX Researchers, UX and UI designers. During your work at SmartBear you will have an opportunity to take part in the design process from the very beginning to the end. If you’re enthusiastic about creating products used by millions of developers and testers, you’re thirsty for knowledge, open-minded, and have a friendly approach, it’s a sign that you’ve come to a great place!

Go to our product page if you want to know more about BugSnag.

You can even have a free trial to check it out ?

About the role:

SmartBear seeks a Senior UX Researcher who will be responsible for leading UX research for the BugSnag product. This individual will work closely with Product Management, Engineering, Product Design and Marketing teams to discover, validate, and ultimately build solutions to new SmartBear customer problems.

  • Design and run a variety of research studies, including user testing, field studies, usability tests, concept tests, group discussions, and more
  • Plan and execute end-to-end research activities to identify Jobs-to-be-Done and analyse customer needs
  • Collaborate to define the intent, development, testing, and refinement of prototypes
  • Help foster a culture of experimentation through leading experiments and workshops
  • Synthesise quantitative and qualitative data to drive smarter product and design decisions
  • Follow an iterative design process alongside a lean-agile engineering process

We are looking for you if you have:

  • The ability to communicate ideas clearly, both written and visually
  • Broad experience of user research techniques and tools
  • Ability to understand and articulate technical aspects of the software development process
  • Presentation skills
  • Ability to analyze data, with knowledge of appropriate data processing tools
  • An interest in building user research capabilities cross-functionally
  • As a bonus: a background in human-computer interaction, psychology, sociology, communication, or related fields

Why you should join the SmartBear crew:

  • You can grow your career at every level.
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
  • We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know?

  • Our main goal at SmartBear is to make our technology-driven world a better place.
  • SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
  • We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.


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