Talent Solutions is hiringUX Research Lead

Full TimeUX Research
Posted 10mo ago


About us

Employment Hero is an Australian tech unicorn - valued at over $1.25 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable timezone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

About the role

As a UX Research Lead, you will be a pivotal strategic partner to the General Manager and Product Managers within our Talent Solutions product portfolio which spans across revolutionary products such a careers marketplace, an innovative applicant tracking system (ATS), Global Teams for worldwide hiring, and groundbreaking Artificial Intelligence solutions.

This is a unique opportunity for an experienced UX Lead or Senior who is passionate about research and strategy, yet possesses a solid understanding of exceptional UX design and wants to shape the future of our products. You will be both a thought leader and hands-on researcher who can get their hands dirty and solve complex problems with the team.

Reporting to our Head of UX and Design, you will work alongside our awesome Product Designers to deliver incredible user experiences.


  • Lead, plan, and execute comprehensive user research and design initiatives for our Talent Solutions product portfolio.
  • Strategically allocate research and design resources based on company objectives, ensuring maximum impact.
  • Collaborate with the Product Designers and cross-functional teams to implement lean tactical research, aligning with portfolio priorities.
  • Develop a robust strategic research program, delving deep into user segments and defining personas/user archetypes.
  • Disseminate insights through interactive sessions, asynchronous playback, and real-time insight dashboards to influence the Talent Solutions product portfolio.
  • Drive product roadmap decisions through strategic research and design collaboration with product managers.
  • Establish and maintain a UX Research/Design roadmap aligned with PM roadmaps, proactively identifying areas for enhancement.
  • Define and measure success metrics, utilising UX scorecards, CES, and NPS scoring to track outcomes.
  • Own periodic reporting on UX scorecards, success metrics, and areas of opportunity for the designated product portfolio.
  • Cultivate a culture of UX excellence by coaching Product teams using the Employment Hero UX playbook and internal UX L&D program.
  • Advise teams on research and data analytics techniques, contributing to problem framing and understanding.
  • Stay abreast of best practices and industry trends, motivating the team with your expertise.
  • Collaborate closely with the Product Designer (Talent) to shape wireframes, prototypes, and hi-fi designs that seamlessly incorporate insights.
  • Work with other UX Leads to define research standards, evolve research operations processes and augment internal UX research playbooks to suit the Employment Hero way of working.


  • Seasoned UX professional with a strong grasp of the end-to-end design process, from generative research, ideation, concept designs, validating and refining ideas.
  • Thrives in a fast-paced, agile environment and embraces change.
  • Demonstrates autonomy, initiative, and a strategic mindset to elevate the product portfolio.
  • Proficient in lean methodologies, capable of conducting rapid tactical user research while also leading strategic research initiatives.
  • Proven track record of partnering with Product Managers to prioritise and deliver exceptional user outcomes.
  • Well-versed in product design and design systems, with a history of shipping impactful products in a design capacity.
  • Hands on design experience required to create wireframes/prototypes.
  • Passion for coaching and mentoring, fostering a culture of UX excellence across teams.
  • You're adaptive; you can change your communication style to suit team members with varying UX expertise, and you can tailor your UX methodology to match the project at hand.
  • You love working with multidisciplinary teams, working at pace, and delivering exceptional SaaS & B2C products.
  • Prior domain knowledge in Talent/HR would be advantageous, but not essential.
  • Collaborative spirit to define research standards and enhance our internal UX research playbook.


  • Self, health, wealth and happiness programs
  • Remote first and flexible working arrangements
  • A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
  • Social events to get to know your new colleagues
  • Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

* Raised $181M achieving unicorn status February 2022

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

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