Staff UX Researcher

LastPass is looking for a Staff UX Researcher:

• Impact focused approach to planning, conducting and communicating research studies focused on understanding user behavior, needs, use cases and workflows, and identifying opportunities for impact
• Excellent command of standard qualitative UX research methodologies (contextual interviews, usability tests, surveys, competitor reviews, diary studies)
• Proactive, collaborative approach to exploring, structuring, simplifying, framing, and solving complex problems with peers, cross-functional partners and stakeholders
• Outstanding communication skills translating research findings into compelling insights, key UX deliverables (such as personas, user journey maps, behavioral models), and product recommendations  
• Attention to detail when it comes to documentation, project management, and reporting
• Good understanding of how to support qualitative observations by engaging with quantitative data or market insights
• Curiosity, kindness and empathy towards users and stakeholders

If you are passionate about complex problem solving and motivated by scale, then this is the role for you!

Who will you work with?

• Gábor Vályi, Director of UX Research
• Team of 3 qualitative UX researchers, 1 quantitative researcher and a research coordinator
• Product managers, designers and engineers working on specific projects under your domain of ownership

What are some of the exciting challenges you will be working on?

• Evolving and rolling out our current work in progress “Admin personas” influencing product strategy and UX vision in the Business Cluster
• Supporting product teams in the Business Cluster throughout the Unified Admin Console redesign project (information architecture rethink and UX modernization) by conducting research on user goals, needs and mental models, and usability testing solution ideas. Focus areas
  • Improving the business trial experience for Admins
  • Helping Admins manage rolling out LastPass to end users in their organization
  • Helping Admins oversee and improve account utilization
  • Helping Admins improve their organization’s security posture
• Improving our processes and channels of admin research participant recruiting collaborating closely with Customer Success, Product Marketing, and Lifecycle Marketing.

What does it take to work at LastPass?

• Excellent people-interaction skills
• Very strong oral and written communication skills
• Excellent knowledge of qualitative research research best practices and approaches
• A./M.S./Ph. D. (in progress or completed) in Communications, Cognitive Psychology, HCI/Computer Science, Sociology, Economics, Statistics, or other field emphasizing qualitative analysis of human behavior or equivalent experience

It's great, but not required:

• Domain experience in cybersecurity (familiarity with industry trends, technologies, market dynamics, use cases, user needs).
• Research experience in B2B settings (understanding customer needs and gathering feedback from admins, vendors, managed service providers)