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Rockstar Games is hiringUX Researcher

Full TimeUX Research
Posted 9mo ago

At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar North is seeking a mid- or senior-level UX Researcher who is passionate about understanding players, evaluating the gaming experience, and collaborating with stakeholders to ensure research has impact. The successful candidate will join a growing UX Research team and help execute research activities for Rockstar’s games and products. This is a full-time role, based at our unique studio in Edinburgh. 

WHAT WE DO

  • The Rockstar Games UX Research Team plan, execute, and drive user experience research activities for game projects across the company.
  • We ensure every piece of research yields high quality, actionable data.
  • We contribute to the ongoing refinement of UX research at Rockstar, including methodological improvements, process development, and collaboration with other insights teams, such as Analytics and Consumer Insights. 
  • We advocate for players’ values and needs to foster a culture of empathy. 

RESPONSIBILITIES

  • Plan and execute research activities for Rockstar’s games and other products, such as Social Club and websites. 
  • Identify product needs and transform them into research goals.
  • Apply a mixed-method approach, harnessing a variety of qualitative and quantitative methods (including interviews, surveys, heuristics, telemetry, descriptive, and inferential statistics) and adapt methodologies based on logistical and product context. 
  • Understand and provide feedback on game builds and prototypes to incorporate them in research activities.
  • Generate actionable insights that support product-refining iteration and strategic direction.
  • Deliver recommendations that acknowledge how the player experience is improved and what the design implications are.
  • Effectively communicate research insights (verbally and in writing) to a variety of stakeholders with different backgrounds.
  • Support creation of research strategies at a product level.
  • Develop close working relationships with members of Product, Design, Engineering, Marketing, Analytics, and QA Teams. 

QUALIFICATIONS

  • Masters or PhD in Psychology, Human-Computer Interaction, Human Factors, Computer Science or related field, or equivalent industry experience. 
  • 3-5 years of experience in UX research in the games industry. 
  • Experience collaborating with a variety of product development stakeholders. 
  • Broad knowledge of video game genres.

SKILLS

  • Excellent planning, communication, and interpersonal skills. 
  • Ability to work successfully in a fast-paced environment with the need to manage constant change, and the ability to work through organizational complexity and ambiguity. 
  • Ability to think strategically and work cross-functionally across local teams to collaborate and create impact on a global scale. 
  • Ability to present to senior stakeholders and facilitate broader design discussions within the team.
  • An empathetic style: an ability to build trusted relationships and achieve consensus and buy-in at all levels of an organization.
  • Detail-oriented and highly efficient.
  • Self-starter, entrepreneurial spirit.

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

  • Prior experience of UX research on live service games. 
  • Prior experience of UX research on game accessibility. 
  • Knowledge of statistics.
  • Programming skills for creating research & analysis tools. 

HOW TO APPLY

Please apply with a CV and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is proud to be an equal opportunity employer, and we are committed to hiring, promoting, and compensating employees based on their qualifications and demonstrated ability to perform job responsibilities.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

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