UX/UI Designer

Job Title: UX/UI Designer (Mid-Level)

Project Name: CMS Enterprise Architecture Services (SEAS) Information Technology (IT)

Location: 100% Remote - anywhere in the Continental U.S.

Salary: $125,000/year + Benefits

Job Closing Date: April 26, 2024

Note: All advertised positions are W2 and full-time only.

Who We Are

We are Friends From The City. We pride ourselves on our forward-thinking approach to design and technology, creating user-focused solutions that are both accessible and impactful. We're fully remote and headquartered in the vibrant heart of New York City. We provide support to government agencies, empowering them to better serve the people with modern products and services.

Our mission is to make interactions with the government easy for all people. We create digital experiences for federal agencies that are user-centered, inclusive, and accessible. Picture this: A loved one is trying to access information on a government website, but they experience frustrating navigational challenges. A relative seeking citizenship needs help understanding the application process because of a language barrier. At Friends From The City, we work to eliminate obstacles like these.

Our approach to human-centered design and software development is pretty straightforward. We apply user research to the design and development of functional platforms using clean code and intuitive design, and then we make those platforms accessible to everyone.

About the Role

Our team at the CMS Enterprise Architecture and Data Group (EADG) is like an orchestra conductor, bringing together different parts of CMS's data systems to create a harmonious whole. By merging and modernizing these systems, we make it easier for CMS to manage information effectively. This means smoother operations, better organization, and a more user-friendly experience for everyone involved.

We're seeking a UX/UI Designer to join our human-centered design (HCD) team. The HCD team is dedicated to merging and revitalizing the CMS Enterprise Data Archival and Reporting (CEDAR) with the Knowledge Management Platform (KMP), creating a unified knowledge management ecosystem. As a member of the human-centered design team, your focus will be on elevating the user experience through automation, refining processes, and crafting intuitive interface designs. If you're ready to make a meaningful impact, we'd love to have you on board!

• 3-5 years of hands-on experience as a UX/UI Designer
• Strong understanding of HCD principles, agile methodologies, and product management best practices
• Experience with data visualization and designing interfaces that effectively communicate complex data
• Familiarity with AWS, cloud-based solutions, and AI-driven technology platforms
• Experience in conducting accessibility audits and ensuring designs meet Section 508 standards
• Excellent communication, collaboration, and stakeholder management skills
• Ability to work remotely and efficiently manage time across multiple projects
• Facilitation skills: design thinking workshops and brainstorming sessions

Skill You'll Need to Bring

• Understanding of Machine Learning, Large Language Models, and AI technologies and their application in enhancing user experience
• Solid understanding of responsive design, mobile UI/UX, and cross-browser development
• Experience creating user flows, wireframes, high-fidelity mockups, and prototypes using design and prototyping tools like Figma
• Strong communication skills—can clearly articulate the "why" behind your design decisions to your peers and cross-functional teams; comfortable giving and receiving feedback
• Strong collaboration skills—comfortable and excited about building relationships with internal stakeholders and engineering, content, project management, and quality assurance teams
• Ability to prioritize, manage, and execute work in an ambiguous environment
• Experience in healthcare or government projects, particularly knowledge management and enterprise architecture
• A strong portfolio showcasing your process and work and demonstrating user-centered design methods and principles, including quantitative and qualitative research methods
• BA/BS in any discipline

Nice to Haves

• Familiarity with AWS and cloud-based infrastructure
• Proficiency in HTML, CSS, JavaScript, and modern web development frameworks (e.g., React, Angular, Vue.js)
• Knowledge of web standards, CSS-based design, cross-browser compatibility, and Section 508 accessibility standards

• A Competitive Salary
• Health, Dental, Vision, and Mental Healthcare Benefits
• Company-Paid Life Insurance
• Short-Term Disability
• 401k + 4% Company Match
• Professional Development Stipend
• 18 Days of P.T.O., 11 Federal holidays, and 6 wellness (sick) days
• A culture that promotes growth, up-skilling, and equality as a rule—not a gimmick
• The ability to make a noticeable impact and improve lives

Our Hiring Process

1. Phone Screen
2. Portfolio Review + Technical Challenge
3. Final Interview
4. Offer

Our Hiring Process in depth. :)

EEOC STATEMENT

Friends From The City is proud to be an Equal Opportunity Employer. We prohibit Discrimination and Harassment in ANY form. We're committed to equality for all our employees and actively provide and promote a work environment free of discrimination and harassment. Our employment decisions are based purely on business needs, job requirements, and individual qualifications, without discrimination regarding race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, H.I.V. Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the law or regulations in the locations where we operate. Friends will not tolerate discrimination or harassment based on any of these characteristics.