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TymeX is hiringSenior UX Researcher

Full TimeUX Research
Posted 14d ago

Description

TymeX – About us

TymeX is the technological and operational arm of a larger entity called TymeGroup. We research, design and develop software for our business units based in South Africa, Philippines and APAC in the fin-tech world. We currently have a bank licence in South Africa, The Philippines, and expanding fast in Vietnam.

The role

We seek a talented and enthusiastic Senior UX Researcher. This role will be based in Ho Chi Minh City, Vietnam, with occasions to travel abroad.

As a Senior UX Researcher specializing in both quantitative and qualitative research, you will play a pivotal role in shaping the user experience of our products across our global market. You’re expected to conduct a variety of cross-cultural research methods while working close with designers, product managers, and business owners.

The key responsibilities

  • Plan, design, and conduct primary user research using qualitative and quantitative methods such as moderated and unmoderated usability testing, in-depth interviews, field studies, and surveys.
  • Collaborate with cross-functional teams to identify research goals, develop research plans, and translate findings into actionable insights.
  • Analyze and synthesize research findings to inform the product design and development team, gather insights to inform and validate design decisions and identify areas for improvement. 
  • Synthesize research findings into compelling narratives and presentations for key stakeholders, advocating for the user’s perspective at every stage of the design process.
  • Stay updated on UX trends, best practices, and emerging research methodologies.
  • Collaborative mindset, who can educate non-researchers about the value of different research methodologies.
  • ‘Just do it’ attitude – able to self-overcome issues and get things done.
  • Above all, you must be a truly passionate researcher with a user-centered mindset.

Requirements

  • At least 6+ years of relevant experience in conducting UX research
  • Bachelor’s degree in Human-Computer Interaction, Psychology, Sociology, Communications Research, Statistics, Economics, or any related field
  • Experience conducting in-depth interviews and moderated usability testing
  • Experience conducting unmoderated usability testing, survey design, and descriptive statistics
  • Strong analytical skills with the ability to translate research findings into actionable insights.
  • Can fluently speak in English and Vietnamese
  • Experience with research tools such as Figjam, Figma, Maze, Survey Monkey, Mix Panel, Optimizely etc.

Benefits

  • Career progress advantages and continuous learning
  • Leadership opportunities in a growing UX Research practice
  • A competitive salary and benefits package
  • International working environment and agile culture
  • We have a hybrid working model, part in the office, part remote from everywhere.
  • Overseas travel opportunities for training and work purposes.
  • Learning opportunities with paid seminars, conferences, and courses – we are keen on internal talent development.
  • Performance bonus up to 2 months
  • 13th month salary pro-rata
  • 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
  • Meal and parking allowance are covered by the company.
  • Full benefits and salary rank during probation.
  • Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
  • SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development.
  • Internal Hackathons and company's events (team building, coffee run, blue card...)
  • Work-life balance 40-hr per week from Mon to Fri.
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